John Stotts
Springdale,AR
Summary
Motivated professional with over a decade of customer service, leadership, and compliance experience. Proficient in front-end web development, UX/UI design, and leveraging technology to drive operational efficiency. Demonstrated ability to adapt quickly to new challenges and deliver exceptional results. Currently pursuing a UX certification from Google to further enhance skills and pivot towards making impactful contributions within the tech industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Shansky F Song LLC
Bentonville, AR
04.2022 - Current
- Developed and deployed intuitive compliance management systems, incorporating user-friendly interfaces and clear directives to facilitate staff adherence to regulations and mitigate compliance risks
- Implemented task categorization and automation on Monday.com for multiple departments which enhanced user interface and experience to drive efficiency and productivity
- Saved up to $2 million in fines through successful audits and remediation efforts
- Addressed over 150 compliance incidents, throughout 7 departments, ensuring adherence to federal regulations
- Conducted over 350 audits, overseeing 6063 transactions
- Packaged and distributed over $186,958.61 in tips for employee efforts
- Created 50+ standardized work instructions and SOPs with a focus on usability and clarity, incorporating visual aids and interactive elements to enhance user comprehension and retention
- Collaborated in designing and organizing the company website to ensure it is user-friendly and accessible for internal users
Bar Manager
Artisan Wood Fired Pizza
Rogers, AR
03.2021 - 04.2022
- Recruited, onboarded, and coached team members to enhance customer satisfaction and drive revenue growth
- Organized large-scale events for 200+ attendees, prioritizing customer engagement, immersive experiences, and meaningful interactions
- Conducted user research to gather feedback and optimize customer experiences
- Managed weekly liquor inventory through ordering and counts, ensuring optimal stock levels to meet customer demand and minimize shortages
- Managed weekly liquor inventory through ordering and counts, ensuring optimal stock levels to meet customer demand and minimize shortages
- Utilized sales data analysis to identify trends and optimize menu offerings for enhanced user experience
Logistics Coordinator
Total Quality Logistics Inc.
Rogers, AR
05.2020 - 03.2021
- Enhanced supply chain efficiency by optimizing shipping schedules and routes
- Utilized Transportation Management Systems (TMS) to optimize freight movement and streamline logistics operations
- Implemented and maintained Electronic Logging Devices (ELDs) to ensure compliance with Hours-of-Service regulations and driver safety protocols
- Integrated GPS tracking systems to monitor vehicle locations in real-time, facilitating efficient route planning and on-time deliveries
- Created Excel spreadsheets to monitor different driving companies' arrival and departure times for specific routes, ensuring compliance with delivery schedules and contractual agreements
Education
Bachelor of Arts - Behavioral Psychology
University of Arkansas
Fayetteville, AR05-2020
Skills
- Front End Web Development: HTML, JavaScript, CSS
- User Experience (UX) Design
- User Interface (UI) Design
- Figma
- Wix
- Microsoft Office
- Customer Relationship Management
- Compliance Management
- Data Analysis
- Policy Enforcement
- Conflict Resolution
- Inventory Management
Certification
- Front End Web Developer Certification, University of Arkansas
- UX Certification - Google
Languages
- English, Native or Bilingual
- Spanish, Professional Working
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Compliance Specialist
Shansky F Song LLC
04.2022 - Current
Bar Manager
Artisan Wood Fired Pizza
03.2021 - 04.2022
Logistics Coordinator
Total Quality Logistics Inc.
05.2020 - 03.2021
Bachelor of Arts - Behavioral Psychology
University of Arkansas
- Front End Web Developer Certification, University of Arkansas
- UX Certification - Google
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