John Stransky
Hermon,NY
Summary
Dynamic professional with expertise in project management and customer relations, honed at Superior Plus Propane. Proven track record in enhancing client satisfaction and operational efficiency. Skilled in analytical thinking and effective communication, driving continuous improvement and achieving strategic goals. Adept at fostering collaboration and delivering results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Propane Specialist
Superior Plus Propane
10.2015 - Current
- Analyzed customer data to improve service delivery and enhance client satisfaction.
- Assisted in resolving customer inquiries, maintaining high standards of service and communication.
- Streamlined documentation processes, improving accuracy and reducing processing time for orders.
- Conducted regular audits of inventory systems to ensure compliance with industry regulations and standards.
- Followed all company policies and procedures to deliver quality work.
- Led initiatives to implement best practices in safety management, resulting in improved workplace safety outcomes.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted in-depth market research for identifying new business opportunities.
- Improved team collaboration by initiating regular strategy meetings.
Potsdam Delivery
Tripps Fuel
09.2012 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Project Manager
Parker Line Striping/ National Pavement
04.2008 - 10.2015
- Led cross-functional teams to deliver multiple pavement projects on time and within budget.
- Developed project plans, schedules, and resource allocations to optimize operational efficiency.
- Implemented quality control measures ensuring compliance with industry standards and regulations.
- Collaborated with clients to define project scope, objectives, and deliverables aligning with expectations.
- Monitored project progress using project management software, providing regular updates to stakeholders.
- Analyzed project performance data to identify areas for improvement and drive strategic decision-making.
- Established strong vendor relationships to secure reliable materials and services essential for project success.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
Associate of Applied Science - Wildness Recreation Facility Management
North Country Community College
Saranac Lake, NY05-2001
High School Diploma -
Hermon Dekalb Central School
De Kalb Junction, NY06-1999
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Quality assurance
- Proficient in software
- Root-cause analysis
- Quality assessment
- Emergency response
- HVAC systems
- Team collaboration
- Coaching and mentoring
- Technical troubleshooting
- Continuous improvement
- Compliance monitoring
- Risk management
- Equipment calibration
- Knowledge sharing
- Maintenance and repair
- Operational enhancement
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Team building
- Relationship building
- Project planning
- Active listening
- Problem-solving aptitude
- Reliability
- Conflict resolution
- Logistics coordination
- Teamwork
- Effective communication
- Adaptability and flexibility
- Goal setting
- Project management
- Business analysis
- Performance metrics
Timeline
Propane Specialist
Superior Plus Propane
10.2015 - Current
Potsdam Delivery
Tripps Fuel
09.2012 - 10.2015
Project Manager
Parker Line Striping/ National Pavement
04.2008 - 10.2015
Associate of Applied Science - Wildness Recreation Facility Management
North Country Community College
High School Diploma -
Hermon Dekalb Central School