Jacklynn Potter
Clayton,NM
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
SouthWestern Electric & Propane Dispatch
SWEC
Clayton, NM
05.2024 - Current
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring customer satisfaction.
- Assigned drivers to appropriate routes based on customer needs.
Certified Caregiver
Golden Spread Coalition
Clayton, NM
01.2023 - Current
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Nutrition Club Assistant
Black Jack Fitness & Nutrition
Clayton, NM
01.2022 - Current
- Created promotional materials for upcoming events and programs.
- Conducted tours of the facility for potential new members.
- Provided customer service support to members and guests at the front desk.
- Organized and maintained all paperwork related to club operations.
- Conducted regular inventory checks to ensure adequate supplies were available at all times.
- Performed cash handling duties such as processing payments, issuing receipts, and balancing daily transactions.
Jacks & Jo Co.
Self-employeed
Clayton, NM
01.2021 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized digital printing techniques to transfer artwork onto garments.
- Collaborated with customers to select colors, fonts, images, and other design elements that fit their desired aesthetic.
- Ensured customer satisfaction by providing excellent customer service throughout the entire design process.
- Produced high-quality prints using heat press machines or direct-to-garment printers.
- Analyzed customer feedback from previous orders in order to make improvements going forward.
Customer Service Representative
GreatSkin
Clayton, NM
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Clayton High School
Clayton, NM05-2004
Skills
- Call Management
- Inbound and Outbound Calling
- Client Relations
- Multi-Task Management
- Prioritization
- Problem-solving abilities
- Payment Processing
- Customer Relations
Timeline
SouthWestern Electric & Propane Dispatch
SWEC
05.2024 - Current
Certified Caregiver
Golden Spread Coalition
01.2023 - Current
Nutrition Club Assistant
Black Jack Fitness & Nutrition
01.2022 - Current
Jacks & Jo Co.
Self-employeed
01.2021 - Current
Customer Service Representative
GreatSkin
High School Diploma -
Clayton High School
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