Dashonna Oliver
Ladson,SC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Dispatch
Hook Ya Up Towing & Recovery
Ladson, SC
04.2024 - Current
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
- Participated actively in regular safety audits, demonstrating commitment towards maintaining high safety standards within the dispatch department.
- Reduced response times for emergency services by optimizing dispatch routes and coordinating with first responders.
- Notified dispatch of deviations, overload, accidents, passenger incidents and bus mechanical and electrical troubles.
Customer Service Representative
T-Mobile
North Charleston, SC
01.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma -
R.B Stall High School
North Charleston, SC05.2011
Skills
- Active listening
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Appointment scheduling
- Administrative support
- Staff training
- Customer education
- Multi-line phone talent
- Account management
- Staff education and training
Timeline
Dispatch
Hook Ya Up Towing & Recovery
04.2024 - Current
Customer Service Representative
T-Mobile
01.2021 - 03.2024
Diploma -
R.B Stall High School