Demetrius Clark
Dayton, OH
Summary
Accomplished Patient Care Coordinator with a proven track record at Talbert House, enhancing patient communication and safety. Excelled in streamlining processes using Microsoft Excel and fostering active listening, significantly improving patient satisfaction. Skilled in critical thinking and data entry, adept at driving operational efficiency and confidentiality in patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch
Amazon
10.2023 - 11.2024
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Coordinated effectively with dispatch personnel for seamless communication regarding schedule changes or emergencies en route.
- Streamlined dispatch processes by identifying inefficiencies and implementing improvements where necessary.
- Communicated regularly with central dispatch teams to report delays and route changes.
Patient Service Representative
Cincinnati Children's Hospital
08.2021 - 07.2023
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
Patient Transporter
Good Samaritan Hospital Medical Center
09.2019 - 07.2021
- Implemented infection control techniques to maintain sterile environment during patient transport.
- Managed time effectively to coordinate multiple patient transports in a busy hospital setting.
- Assisted medical staff with lifting and positioning patients onto stretchers and wheelchairs.
- Transported patients to and from diagnostic imaging, surgical units, and other hospital departments.
Patient Care Coordinator
Talbert House
01.2018 - 08.2019
- Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
- Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
- Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
- Conducted patient education sessions, providing information on treatment plans and home care instructions.
Education
Bachelor of Arts - Communication Studies
Wright State University
Dayton, OH05-2025
Bachelor of Science - Psychology
Wright State University
Dayton, OH05-2025
Skills
- Active listening
- Critical thinking
- Data entry
- Route management
- Receiving support
- Microsoft PowerPoint
- Administrative support
- Microsoft Excel
- Problem resolution
- Patient confidentiality
- Patient safety
- Patient communication
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- OSHA Certified
- First Aid Certification
Timeline
Dispatch
Amazon
10.2023 - 11.2024
Patient Service Representative
Cincinnati Children's Hospital
08.2021 - 07.2023
Patient Transporter
Good Samaritan Hospital Medical Center
09.2019 - 07.2021
Patient Care Coordinator
Talbert House
01.2018 - 08.2019
Bachelor of Arts - Communication Studies
Wright State University
Bachelor of Science - Psychology
Wright State University
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