John Sullivan
Orlando
Summary
Dynamic professional with a proven track record at Gateway Cruises and Travel, excelling in leadership and office management. Expert in accounts payable and receivables, I enhance customer satisfaction through effective communication and problem-solving. Adept at implementing policies that drive efficiency and support organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CallPointUSA
Scottsdale
06.2021 - 02.2026
- Assisted customers with inquiries and resolved issues to enhance overall customer satisfaction.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained up-to-date knowledge of company policies, procedures, and products to provide accurate support.
- Documented customer interactions in CRM software to improve future service and support.
Office Manager
Gateway Cruises and Travel
Janesville
03.2006 - 11.2020
- Managed scheduling, hiring, training, and payroll processes to maintain office operations.
- Implemented policies and procedures that enhanced operational efficiency.
- Assisted in budget preparation and expense tracking for office expenditures.
- Tracked accounts payable and receivables, ensuring timely financial management.
- Developed and maintained filing systems for client records and documentation.
- Executed marketing campaigns to increase brand awareness.
Education
Business Management and Network Security -
Blackhawk Technical College
Rock County, WI01.2009
Travel and Hospitality -
College of Dupage
Glen Allen, IL01.2008
Diploma -
Craig High school
Janesville, WI01.2000
Skills
- Leadership/Management
- Technologically Savvy
- Accounts Payable/Receivables
- Customer management
- CRM proficiency
- Office administration
- Scheduling management
- Effective communication
- Problem solving
- Time management
- Computer proficiency
- Problem-solving
References
Available upon request.
Personal Information
Title: Office Manager
Timeline
Customer Service Representative
CallPointUSA
06.2021 - 02.2026
Office Manager
Gateway Cruises and Travel
03.2006 - 11.2020
Business Management and Network Security -
Blackhawk Technical College
Travel and Hospitality -
College of Dupage
Diploma -
Craig High school