John Surgener
Chicago,IL
Summary
Reliable worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for dedicated work ethic. Proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Laborer
RK BUILDERS
St. Louis, MO
03.2022 - 06.2024
- Facilitated the delivery of equipment and material to job sites
- Maintained a standard of cleanliness at job sites to continue and maintain productivity
- Helped with the demolition and building phase of contractor work
- Communicated with sub-contractors on job sites
- Used heavy machinery and power tools to utilize material for jobs.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Character Performer/Greeter
DISNEY CRUISE LINE
Toronto, CA
10.2019 - 03.2020
- Performed in stage shows as Disney characters
- Performed stunt and fight choreography for stage shows
- Performed dance choreography for stage shows in character
- Trained-in and used pyrotechnics in stage shows and fight choreography
- Did voice work for Disney characters such as Jack Sparrow and Crush the turtle
- Greeted" for characters which involved talking for certain characters and maintaining line expectations and guest experience with characters
- Utilized time management skills as characters and a greeter to maintain a positive guest experience
- Worked under covid restrictions and ongoing daily changes to guest experiences with characters including social distancing and physical interactions.
Teacher Assistant/Youth Care Specialist
GREAT CIRCLE
Webster Groves, MO
02.2021 - 09.2021
- Supervised clients on institution grounds, ensuring a safe, secure, and nurturing environment
- Oversaw, instructed, and assisted residents in the completion of daily chores and school work
- Kept detailed records of allowances, financial disbursements, and disciplinary infractions
- Maintained composure in high-tension interactions with unruly, upset residents.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction and create reports of students progress and needs.
Playologist
ITTY BITTY CITY
Springfield, MO
02.2019 - 05.2019
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain cleanliness throughout the facility
- Maintain safety of facility for children and repair certain areas of the store
- Conduct activities for play and learning in the playology lab.
Server/Expo
Alamo Drafthouse
Springfield, MO
06.2018 - 12.2018
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Expo
HACIENDA MEXICAN RESTAURANT
St. Louis, MO
06.2014 - 05.2015
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Relay food orders to cooks
- Collect and return dirty dishes to the kitchen for washing
- Perform personnel activities such as supervising and training employees.
- Provided support to staff members when needed during busy periods.
- Adhered to safety protocols while interacting with guests at all times.
Education
Bachelor of Fine Arts Degree in Acting -
MISSOURI STATE UNIVERSITY
Springfield, MO05.2020
High School Diploma -
BRENTWOOD HIGH SCHOOL
St. Louis, MO05.2014
Skills
- Product Knowledge
- Customer Service
- Willingness to learn
- Team Collaboration
- Attention to Detail
- Service prioritization
- Supply Management
- Equipment Operation
Timeline
Laborer
RK BUILDERS
03.2022 - 06.2024
Teacher Assistant/Youth Care Specialist
GREAT CIRCLE
02.2021 - 09.2021
Character Performer/Greeter
DISNEY CRUISE LINE
10.2019 - 03.2020
Playologist
ITTY BITTY CITY
02.2019 - 05.2019
Server/Expo
Alamo Drafthouse
06.2018 - 12.2018
Expo
HACIENDA MEXICAN RESTAURANT
06.2014 - 05.2015
Bachelor of Fine Arts Degree in Acting -
MISSOURI STATE UNIVERSITY
High School Diploma -
BRENTWOOD HIGH SCHOOL