Experienced counter sales professional in HVAC/R parts, known for building rapport, using upselling strategies, and keeping customers informed. Supports sales growth through responsive service, accurate order handling, and reliable inventory management.
Work History
Counter Salesperson
9 Years 4 Months
United Refrigeration, Inc | 06.2017 - Current
Assisted customers with HVAC/R parts selection, pricing, and product availability at counter.
Prepared quotes, invoices, and purchase orders while maintaining accurate sales documentation.
Built strong customer relationships through responsive service and consistent follow-up on orders.
Built strong rapport with customers, fostering loyalty and repeat business.
Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
Managed inventory levels, conducting regular stock checks and placing orders as needed.
Used in-store system to locate inventory and place special orders for customers.
Store Manager
2 Years 2 Months
United Refrigeration, Inc/CC Dickson Co | 04.2015 - 06.2017
Directed store operations, aligning sales, inventory, and customer service with branch performance goals.
Supervised counter, warehouse, and sales staff, reinforcing process compliance and service standards.
Managed inventory control, coordinating replenishment, cycle counts, and stock accuracy across product lines.
Implemented operational procedures that improved order flow, fulfillment consistency, and team accountability.
Reviewed branch reports to track sales activity, expenses, and staffing needs for daily decisions.
Warehouse/Delivery Driver/Counter Salesperson
9 Years 11 Months
CC Dickson Co/United Refrigeration | 05.2005 - 04.2015
Loaded and secured HVAC orders for safe, accurate delivery to customer sites.
Planned efficient delivery routes to meet daily warehouse shipping schedules.
Verified merchandise against pick tickets and invoices before departure.
Operated delivery vehicles and maintained compliance with DOT and safety requirements.