John Tejada
Newark
Overview
7
7
years of professional experience
Work History
Manager
Ascension management
Jersey City
12.2024 - 02.2025
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
Sales Associate
T Mobileretailer
Newark
11.2024 - 02.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Sales Associate
Footlocker.com Inc.
Newark
05.2021 - 08.2024
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
Martial Arts Instructor
Ajw Martial Arts Academy & Fitness Center
East Orange
06.2018 - 12.2018
- Led group sparring sessions to teach defensive strategies and skills.
- Supervised open gym sessions ensuring that safety protocols were being followed correctly.
- Encouraged students to strive for excellence by setting achievable goals with measurable outcomes.
- Maintained a safe environment throughout classes by enforcing discipline rules.
- Motivated students through positive reinforcement techniques such as rewards or recognition.
Education
Game Design
Full Sail University
Winter Park, FLSkills
- Employee training
- Team building
- Customer service
- Time management
- Strategic planning
- Project management
- Visual merchandising
- Staff coaching
- Employee coaching and mentoring
- Staff training and development
- Positive attitude
- Relationship building
- Employee development
- Decision-making
- Work prioritization
- Inventory management
- Marketing strategy
- Schedule management
- Problem-solving aptitude
- Workforce management
- Customer relations
- Communication skills
- Multitasking Abilities
- Task prioritization
- Active listening
- Marketing
- Speech clarity
- Merchandising
- Flexible schedule
- Sales strategies
- Loss prevention
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- While at footlocker I’ve recieved a full timer key holder promotion and recognition for being the top seller in the company at the time
- Became a second degree black belt in mix martial arts
- Became a mix martial arts teacher
- Won trophies and medals in sports like baseball and karate
Timeline
Manager
Ascension management
12.2024 - 02.2025
Sales Associate
T Mobileretailer
11.2024 - 02.2025
Sales Associate
Footlocker.com Inc.
05.2021 - 08.2024
Martial Arts Instructor
Ajw Martial Arts Academy & Fitness Center
06.2018 - 12.2018
Game Design
Full Sail University