John Thornton
Marietta,United States
Overview
14
14
years of professional experience
Work History
International Security Officer
HSS Inc.
Atlanta, GA
04.2022 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed incident reports to record security or loss prevention incidents
- Reported safety hazards for remediation response
- Observed patrons and customers to quickly address security situations
- Maintained high levels of alertness throughout shifts
- Identified suspicious activity to determine appropriate response
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Lead Teller
Chase Bank
New Orleans, LA
06.2015 - 03.2022
- Balanced bank's vault with over $400,000 in it daily
- Maintained optimal financial controls by securing funds and making accurate transactions
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by greeting, and assisted over 300+ customers per day
- Consistently met product, and sales goals set by branch manager by employing courteous, and professional practices in every interaction
- Kept teller window areas clean, organized and fully stocked
- Completed monthly audits and managed overdraft reports
- Performed currency transaction reports for foreign currency
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Support Specialist
Best Buy
Metairie, LA
07.2013 - 06.2015
- Developed and implemented advertising strategies to drive substantial growth in sales and marketing areas
- Supported sales team by delivering current territory sales data and costing information
- Communicated with the sales department and account executives to update account information
- Established and enforced sales goals to boost team success
- Increased client revenue by creating effective advertising campaigns
- Resolved customer complaints and provided relevant electronic products and services
- Maintained positive and productive relationships by performing location visits
- Secured long-term accounts by identifying client needs, providing recommendations, and delivering products on time
- Led the sales process for potential clients in the development, implementation, and direction of concepts and solutions
- Resolved issues quickly and professionally to retain over 100% of clients
- Worked with media organizations to obtain positive coverage of upcoming customer events
- Deescalated customer issues and concerns with prompt follow-through
- Improved profitability by developing a pipeline using multiple sales penetration strategies
- Maintained customer base by facilitating market research to formulate brand strategies
- Achieved client loyalty through quality, productivity, service, and proactive management
- Ensured client satisfaction ratings by actively listening and resolving customer comments and concerns
- Monitored trends in customer industries and marketplaces to shape sales methods.
Customer Service Representative
Target
Kenner, LA
02.2011 - 05.2013
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Reduced process lags and effectively trained team members on best practices and protocol
- Escalated customer concerns, store issues, and inventory requirements to supervisors
- Contributed to sales by improving lead-generation and sales-tracking methods
- Maintained revenue streams by exhausting every option before offering refunds
- Resolved an average of 100+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy, and volume
- Answered 40+ inbound calls per day and directed to designated individuals or departments
- Assisted approximately 200 customers each day with inventory questions
- Documented conversations with customers to track requests, problems, and solutions
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Cross-trained staff members, resulting in an increase in customer satisfaction ratings
- Upheld privacy and security requirements established by Target's regulatory agencies.
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA05.2008
Skills
- Reliable Sales expertise
- Organized Excellent communication skills
- Resourcefulness Cash dispenser operation
- Practiced knowledge of bank security systems Safe and vault operation
- Decision-making ability Flexible
- Hardworking mentality Team leadership
- Problem solving Strong sense of banking ethics
- Friendly Strong work ethic
- Research/due diligence Quality control
- Team player Energetic
- Approachable Credit card payment processing
- Business development understanding Microsoft Office expertise
- Retail sales customer service Shipping and receiving understanding
- Courteous demeanor Adaptive team player
- Schedule mastery Problem-solving abilities
- High-energy attitude Quality assurance controls
- Technologically savvy Inbound and outbound calling
- Access Control Identification Verification
- Complex Problem-Solving Security Screenings
- High Level of Integrity Conflict Resolution Techniques
- Report Generation Conflict De-Escalation
- Screening Wands Interior and Exterior Patrol
Timeline
International Security Officer
HSS Inc.
04.2022 - Current
Lead Teller
Chase Bank
06.2015 - 03.2022
Sales Support Specialist
Best Buy
07.2013 - 06.2015
Customer Service Representative
Target
02.2011 - 05.2013
High School Diploma -
L.W. Higgins High School