John Thornton
Metro One Loss Prevention Services Group
Jonesboro,GA
16
years of professional experience
Dedicated professional with extensive experience in customer service and security. Known for enhancing client satisfaction through proactive interaction and effective problem resolution. Demonstrated ability to maintain safety and security while fostering positive relationships with clients and team members.
Work History
Armed Security Officer
5 Months- Conducted armed patrols to deter threats and maintain secure facility conditions.
- Monitored access control points, verifying credentials and restricting unauthorized entry.
- Responded to alarms, disturbances, and emergencies using established security protocols.
- Documented incidents, suspicious activity, and daily activity logs with accuracy.
- Enforced weapon safety, post orders, and compliance with security procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Facilitated secure working environment, conducting regular checks of security equipment and infrastructure.
- Enhanced visitor experience by providing courteous and efficient security screening.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Achieved significant reduction in unauthorized access incidents through diligent perimeter checks and access control verification.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Issued access cards to authorized personnel to monitor access points.
Unarmed Security Officer
1 Year 6 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to identify and address potential security risks.
- Provided excellent customer service by assisting guests and addressing inquiries.
- Guarded entrances and exits against unauthorized entry.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Maintained log books with accurate entries on daily activities and notable events.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
International Security Officer
3 Years- Addressed problems quickly and reported clear information while working under minimal supervision
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed incident reports to record security or loss prevention incidents
- Reported safety hazards for remediation response
- Observed patrons and customers to quickly address security situations
- Maintained high levels of alertness throughout shifts
- Identified suspicious activity to determine appropriate response
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Lead Teller
6 Years 9 Months- Balanced bank's vault with over $400,000 in it daily
- Maintained optimal financial controls by securing funds and making accurate transactions
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by greeting, and assisted over 300+ customers per day
- Consistently met product, and sales goals set by branch manager by employing courteous, and professional practices in every interaction
- Kept teller window areas clean, organized and fully stocked
- Completed monthly audits and managed overdraft reports
- Performed currency transaction reports for foreign currency
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Support Specialist
1 Year 11 Months- Developed and implemented advertising strategies to drive substantial growth in sales and marketing areas
- Supported sales team by delivering current territory sales data and costing information
- Communicated with the sales department and account executives to update account information
- Established and enforced sales goals to boost team success
- Increased client revenue by creating effective advertising campaigns
- Resolved customer complaints and provided relevant electronic products and services
- Maintained positive and productive relationships by performing location visits
- Secured long-term accounts by identifying client needs, providing recommendations, and delivering products on time
- Led the sales process for potential clients in the development, implementation, and direction of concepts and solutions
- Resolved issues quickly and professionally to retain over 100% of clients
- Worked with media organizations to obtain positive coverage of upcoming customer events
- Deescalated customer issues and concerns with prompt follow-through
- Improved profitability by developing a pipeline using multiple sales penetration strategies
- Maintained customer base by facilitating market research to formulate brand strategies
- Achieved client loyalty through quality, productivity, service, and proactive management
- Ensured client satisfaction ratings by actively listening and resolving customer comments and concerns
- Monitored trends in customer industries and marketplaces to shape sales methods.
Customer Service Representative
2 Years 3 Months- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Reduced process lags and effectively trained team members on best practices and protocol
- Escalated customer concerns, store issues, and inventory requirements to supervisors
- Contributed to sales by improving lead-generation and sales-tracking methods
- Maintained revenue streams by exhausting every option before offering refunds
- Resolved an average of 100+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy, and volume
- Answered 40+ inbound calls per day and directed to designated individuals or departments
- Assisted approximately 200 customers each day with inventory questions
- Documented conversations with customers to track requests, problems, and solutions
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Cross-trained staff members, resulting in an increase in customer satisfaction ratings
- Upheld privacy and security requirements established by Target's regulatory agencies.
Education
High School Diploma
Skills
Reliable Sales expertise
Organized Excellent communication skills
Resourcefulness Cash dispenser operation
Practiced knowledge of bank security systems Safe and vault operation
Decision-making ability Flexible
Hardworking mentality Team leadership
Problem solving Strong sense of banking ethics
Friendly Strong work ethic
Research/due diligence Quality control
Team player Energetic
Approachable Credit card payment processing
Business development understanding Microsoft Office expertise
Retail sales customer service Shipping and receiving understanding
Courteous demeanor Adaptive team player
Schedule mastery Problem-solving abilities
High-energy attitude Quality assurance controls
Technologically savvy Inbound and outbound calling
Access Control Identification Verification
Complex Problem-Solving Security Screenings
High Level of Integrity Conflict Resolution Techniques
Report Generation Conflict De-Escalation
Screening Wands Interior and Exterior Patrol
Accomplishments
- Employee Of The Month (Hartsfield Jackson Airport)- February 2023
Timeline
Armed Security Officer
Chenega Global Protection
06.2026 - CurrentRead More
Unarmed Security Officer
Metro One Loss Prevention Services Group
05.2025 - CurrentRead More
International Security Officer
HSS Inc.
04.2022 - 04.2025Read More
Lead Teller
Chase Bank
06.2015 - 03.2022Read More
Sales Support Specialist
Best Buy
07.2013 - 06.2015Read More
Customer Service Representative
Target
02.2011 - 05.2013Read More
L.W. Higgins High School
High School Diploma
Read More