John Toohey
Senior Operations Manager
Philadelphia,PA
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Aveanna Healthcare
08.2024 - Current
- Oversaw an HR team of 3 OSs and a scheduling team of 4 CSSs and 3 CSMs servicing 20K weekly DCW hours with a weekly revenue of $450,000.
- Managed innovative 3-team office structure requiring oversight of 3 separate "mini offices" each servicing ~6500 hours, tracking individualized metrics for each team.
Operations Manager (HR and Compliance)
Aveanna Healthcare
01.2023 - 08.2024
- Oversaw an HR department of 2 OSs providing HR support to ~800 Direct Care Workers while also owning compliance investigation and disciplinary action processes.
- Increased hiring 24% during tenure while maintaining an HR internal review score of 98.18%.
Client Services Manager
Aveanna Healthcare
07.2022 - 01.2023
- Oversaw a scheduling team of 4 CSSs managing 12K weekly unskilled DCW and HHA hours, with a weekly revenue of $250,000.
- Responsible for growing HHA program 36% during tenure.
Operations Manager (HR)
Aveanna Healthcare
11.2021 - 07.2022
- Oversaw an HR department responsible for personnel management of ~500 DCWS, HHAs, and CNAs while increasing hiring 46%.
- Overhauled onsite HHA training process, graduating 33 HHAs over the course of 6 months.
Operations Specialist (HR)
Aveanna Healthcare
07.2021 - 11.2021
- Provided back end HR support to a caregiver population of ~900 DCWs, HHAs, and CNAs while completing major records backlog project resulting in 35 boxes of outstanding records being cleared from the premises for offsite storage.
Front of House Manager
Friends And Family
01.2016 - 06.2021
- Oversaw all restaurant personnel management functions for a team of 20 including recruiting, hiring/onboarding, scheduling, processing payroll and maintaining all human resources records for all FOH roles.
- Overhauled FOH operations to decrease turnover 35% and while increasing revenue 19% over a 1-year span.
Education
Bachelor of Arts - African American Studies
University of Maryland, College Park
College Park, MD 05.2001 -
Timeline
Senior Operations Manager
Aveanna Healthcare
08.2024 - Current
Operations Manager (HR and Compliance)
Aveanna Healthcare
01.2023 - 08.2024
Client Services Manager
Aveanna Healthcare
07.2022 - 01.2023
Operations Manager (HR)
Aveanna Healthcare
11.2021 - 07.2022
Operations Specialist (HR)
Aveanna Healthcare
07.2021 - 11.2021
Front of House Manager
Friends And Family
01.2016 - 06.2021
Bachelor of Arts - African American Studies
University of Maryland, College Park
05.2001 -
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