John Tuapola
Daly City,CA
Summary
Detail-oriented team player who remains calm under pressure during irregular operation. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent leadership and problem-solving abilities developed over ten years' experience. Adept at maintaining team safety, capable trainer, and coach.
Overview
15
15
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
San Francisco, CA
11.2017 - Current
- Implemented best practices (safety and job duties) in ramp supervision to minimize delays and maintain high levels of productivity among ramp Co-Hearts.
- Managed inventory of necessary equipment for daily ramp operations. My collateral duties ranged from scanners, radios, headsets, and SWA-U training.
- Further a positive work environment by having open communication between Co-Hearts and encouraging professional growth opportunities.
- Evaluated performance and coached Co-Hearts on areas that needs improvement and praise them on job done well.
Ramp Agent
Southwest Airlines
San Francisco, CA
08.2014 - 11.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following airport and Southwest safety protocols.
- Maintained a clean ramp, preventing trip hazards or FOD from being ingested by aircraft engine or personnel safety.
Ramp Agent
SkyWest Airlines
San Francisco, CA
11.2013 - 07.2014
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Maintained clean ramps, preventing trip hazards or FOD from being ingested by aircraft engine or personnel safety.
Security Guard
G4S Secure Solutions
San Francisco, CA
06.2011 - 11.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Student Peer Mentor
Student Supporting Students
San Francisco, CA
08.2009 - 05.2011
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
- Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
- Enhanced student-peer relationships by fostering a supportive and inclusive environment.
Education
Associate of Arts - Ethnic Studies
City College of San Francisco
San Francisco, CA06.2010
High School Diploma -
Balboa High School
San Francisco, CA06.2007
Skills
- Communication/ Interpersonal Communication
- Problem Solving
- Leadership
- Critical Thinking
- Adaptability
- Teamwork
- Conflict Resolution
Timeline
Ramp Supervisor
Southwest Airlines
11.2017 - Current
Ramp Agent
Southwest Airlines
08.2014 - 11.2017
Ramp Agent
SkyWest Airlines
11.2013 - 07.2014
Security Guard
G4S Secure Solutions
06.2011 - 11.2013
Student Peer Mentor
Student Supporting Students
08.2009 - 05.2011
Associate of Arts - Ethnic Studies
City College of San Francisco
High School Diploma -
Balboa High School