John Tuapola
Daly City,CA
Summary
Detail-oriented team player who remains calm under pressure during irregular operation. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent leadership and problem-solving abilities developed over ten years' experience. Adept at maintaining team safety, capable trainer, and coach.
Overview
15
15
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
11.2017 - Current
- Implemented best practices (safety and job duties) in ramp supervision to minimize delays and maintain high levels of productivity among ramp Co-Hearts.
- Managed inventory of necessary equipment for daily ramp operations. My collateral duties ranged from scanners, radios, headsets, and SWA-U training.
- Further a positive work environment by having open communication between Co-Hearts and encouraging professional growth opportunities.
- Evaluated performance and coached Co-Hearts on areas that needs improvement and praise them on job done well.
Ramp Agent
Southwest Airlines
08.2014 - 11.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following airport and Southwest safety protocols.
- Maintained a clean ramp, preventing trip hazards or FOD from being ingested by aircraft engine or personnel safety.
Ramp Agent
SkyWest Airlines
11.2013 - 07.2014
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Maintained clean ramps, preventing trip hazards or FOD from being ingested by aircraft engine or personnel safety.
Security Guard
G4S Secure Solutions
06.2011 - 11.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Student Peer Mentor
Student Supporting Students
08.2009 - 05.2011
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
- Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
- Enhanced student-peer relationships by fostering a supportive and inclusive environment.
Education
Associate of Arts - Ethnic Studies
City College of San Francisco
San Francisco, CA06.2010
High School Diploma -
Balboa High School
San Francisco, CA06.2007
Skills
- Communication/ Interpersonal Communication
- Problem Solving
- Leadership
- Critical Thinking
- Adaptability
- Teamwork
- Conflict Resolution
Timeline
Ramp Supervisor
Southwest Airlines
11.2017 - Current
Ramp Agent
Southwest Airlines
08.2014 - 11.2017
Ramp Agent
SkyWest Airlines
11.2013 - 07.2014
Security Guard
G4S Secure Solutions
06.2011 - 11.2013
Student Peer Mentor
Student Supporting Students
08.2009 - 05.2011
Associate of Arts - Ethnic Studies
City College of San Francisco
High School Diploma -
Balboa High School