Diamond Chapman
Cudahy,WI
Summary
Operationally focused ramp supervisor with a robust background in aircraft handling and customer service. Experienced in supervising teams, monitoring equipment performance, and implementing safety protocols to ensure efficient operations. Committed to maintaining high standards of accuracy and reliability while supporting team objectives.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
Milwaukee, Wisconsin
01.2026 - Current
- Supervised ramp operations to ensure safe aircraft handling and on-time departures.
- Coordinated baggage loading and unloading to maintain efficient service delivery.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Oversaw ramp team schedules to optimize workforce productivity during peak times.
- Trained new employees on safety protocols and operational procedures.
- Monitored equipment performance and reported maintenance needs promptly.
- Collaborated with other departments to address operational challenges effectively.
- Managed shift schedules for ramp staff members including breaks and meal times.
Ramp Agent
Southwest Airlines
Milwaukee, Wisconsin
01.2025 - 01.2026
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment for aircraft service and maintenance.
- Communicated effectively with flight crew regarding baggage handling procedures.
- Assisted passengers with luggage retrieval and special requests during boarding.
Ramp Agent
United Ground Express
Milwaukee, Wisconsin
05.2022 - 05.2024
- Loaded and unloaded luggage and freight while assisting crew and travelers with bags for multiple daily flights, contributing to on-time departures.
- Operated ground service equipment, including tugs and belt loaders, ensuring timely handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Package Sorter
Amazon
01.2022 - 05.2022
- Sorted large volumes of packages with team, ensuring accuracy and speed to meet shipping goals.
- Prioritized urgent shipments to ensure on-time delivery, adhering to strict deadlines and contributing to customer satisfaction.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Prepared sorted packages for transportation, enhancing shipping department's efficiency and supporting timely deliveries.
Unloader
Fedex
12.2021 - 01.2022
- Unloaded packages with attention to detail and organized in designated staging areas.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Coordinated with team members to efficiently navigate large loads.
- Loaded packages onto pallets and organized into proper staging areas for streamlined access.
Front desk
Hawthorn suites Hotel
05.2019 - 12.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, enhancing customer satisfaction ratings.
- Organized and maintained welcoming lobby area to foster positive first impression for visitors.
- Processed payments and balanced daily cash drawer, ensuring financial integrity at front desk.
Lift Driver/ Picking and Packing
Airgas
12.2017 - 05.2019
- Streamlined inventory management through precise tracking of items using barcode scanners and documentation systems, reducing errors in stock handling.
- Ensured safe work environment by consistently following safety regulations and protocols during all lift driving tasks, contributing to accident-free operations.
- Fostered culture of continuous improvement by actively participating in process review meetings and implementing suggested changes, enhancing team efficiency.
- Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.
Transportation
Wellspring Nursing home
12.2014 - 12.2017
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to promote safety, positivity, and inclusivity within the community.
- Facilitated resident transitions into new living environments, fostering strong relationships to enhance community engagement.
Slot attendant
Potawatomi
02.2016 - 10.2016
- Resolved slot machine malfunctions promptly, improving customer satisfaction and minimizing downtime.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Fostered guest relationships through friendly interactions, contributing to enhanced loyalty.
- Managed cash handling responsibilities, ensuring accurate and timely payouts to winning patrons.
Crew trainer
McDonald's
01.2013 - 12.2014
- Taught new team members procedures for all operations to ensure compliance and efficiency.
- Monitored crew members during shifts to provide actionable feedback and support performance improvement.
- Set positive example for team members by providing high-quality, efficient service.
- Trained employees in customer service, food safety, and performance requirements to enhance service quality.
Hosts
George Webb's
09.2009 - 01.2013
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed high-pressure situations with composure, coordinating large parties and unexpected events during busy shifts to ensure smooth operations.
- Managed reservations by phone, ensuring accurate entries in the system. and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Bradley Tech High School
Milwaukee, WI06-2013
Skills
- Ground support operations
- Aircraft handling
- Time Management
- Multitasking skills
- Problem solving
- Customer Service
- Guest Relations
- Cash Handling
- Training
- Effective communication
- Written communication
- Interpersonal communication
- File Management
- quick learner
Certification
- CBRF certified, 08/23/19 -current
- CPR/AED 05/06/2024-current
- Standard Precaution 08/28/2018-current
- Medication Administration 08/30/2018-current
- First Aid and Choking 08/31/2018-current
- Fire Safety 08/28/2018-current
- Carry Concealed Weapon (ccw) 2016-Current
- Defensive driving certification 2018-current
References
- Desiray Jones, (414) 499-3500
- Robin White CNA, (414) 553-8402
- Tiffany Thompson, Mail carrier, (414) 213-6353
Timeline
Ramp Supervisor
Southwest Airlines
01.2026 - Current
Ramp Agent
Southwest Airlines
01.2025 - 01.2026
Ramp Agent
United Ground Express
05.2022 - 05.2024
Package Sorter
Amazon
01.2022 - 05.2022
Unloader
Fedex
12.2021 - 01.2022
Front desk
Hawthorn suites Hotel
05.2019 - 12.2021
Lift Driver/ Picking and Packing
Airgas
12.2017 - 05.2019
Slot attendant
Potawatomi
02.2016 - 10.2016
Transportation
Wellspring Nursing home
12.2014 - 12.2017
Crew trainer
McDonald's
01.2013 - 12.2014
Hosts
George Webb's
09.2009 - 01.2013
High School Diploma -
Bradley Tech High School