Patty Simeone
Austin,TX
Summary
Dynamic Ramp Supervisor at Southwest Airlines with a proven track record in ground support operations and team leadership. Enhanced safety compliance through regular inspections and implemented process optimizations that improved workflow efficiency. Recognized for fostering a positive work environment and coaching staff to achieve high productivity levels.
Overview
10
10
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
06.2022 - Current
- Ensure that all crews at the gate are following all safety procedures and protocols.
- Support loading and unloading processes, STAAGE observance, staged, readiness compliance.
- Actively work with ATW Leaders, Command Center, to maintain on time performance and stay informed with weather conditions and safety protocols.
- Collaborate with ATW leaders to ensure all gate checks and heavy flights are being communicated with ramp maintaining efficient workflow.
- Contributed to maintaining cleanliness and organization of ramp area to ensure efficiency.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
Customer Service Agent
Southwest Airlines
08.2016 - 06.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in managing flight schedules, ensuring accurate information delivery to passengers.
- Provided support during peak travel periods, optimizing service delivery and minimizing wait times.
- Implemented process improvements that enhanced communication flow among team members.
Assistant Community Manager
Riata Apartments
02.2015 - 05.2016
- Coordinated resident events to enhance community engagement and foster relationships among tenants.
- Assisted in budgeting and financial management, ensuring accurate reporting and timely payments.
- Developed marketing materials to promote available units, resulting in increased tenant inquiries.
- Streamlined maintenance request processes, improving response times and tenant satisfaction levels.
Education
GED -
Las Vegas, High School
Las Vegas, NVSkills
- Ground support operations
- Process optimization
- Task delegation
- Work coordination
- Problem-solving
- Dependable and responsible
- Safety procedures compliance
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Ramp Supervisor
Southwest Airlines
06.2022 - Current
Customer Service Agent
Southwest Airlines
08.2016 - 06.2022
Assistant Community Manager
Riata Apartments
02.2015 - 05.2016
GED -
Las Vegas, High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Tatiana T. TorresTatiana T. Torres
Senior Enlisted Advisor at U. S. Navy, Recruit Training CommandSenior Enlisted Advisor at U. S. Navy, Recruit Training Command