John Tyus
Spring
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Saddle River Range
Conroe
05.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Stocker
Burlington Coat Factory Distribution Center
Spring
10.2020 - 05.2021
- Provided customer service by answering questions about product location, price and availability.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Removed outdated products from shelves in accordance with company policy.
- Assisted with store displays and window dressing as needed.
Education
Some College (No Degree) - Business
Judson University
Elgin, ILSkills
- Customer service
- Upselling techniques
- Complaint resolution
- Database management
- Inventory management
- Product knowledge
- Effective communication
- Attention to detail
- Time management
- Problem solving
Timeline
Customer Service Representative
Saddle River Range
05.2021 - Current
Stocker
Burlington Coat Factory Distribution Center
10.2020 - 05.2021
Some College (No Degree) - Business
Judson University
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