John Underfer II
Summary
Fiber Optic Technician with a background in optimizing fiber optic networks and enhancing customer satisfaction through professional service. Skilled in OTDR operation and customer support, demonstrating adaptability and precision across varied roles, including utility locating and HVAC maintenance. Experienced with fiber optic installation, splicing, and maintenance. Utilizes advanced techniques to optimize network performance and reduce downtime. Knowledge of industry best practices ensures reliable and efficient fiber optic systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Focus Brandband
09.2019 - Current
- Optimized system performance with thorough testing and analysis of fiber optic networks.
- Documented procedures such as calibration of optical or fiber optic equipment.
- Collaborated with other departments such as engineering, construction, or outside plant teams to ensure smooth execution of projects across the organization.
- Contributed to company reputation with professional communication skills when interfacing with clients during installations or follow-up visits to insure excellent customer service.
- Read blueprints and schematics to correctly place equipment.
- Assisted in the design and implementation of fiber optic plant to meet client needs.
Utility Locator
Focus Broadband
09.2019 - Current
- Enhanced safety by accurately identifying and marking underground utility lines.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Provided training to new employees on proper techniques for utility locating practices.
- Responded to service requests during and after business hours.
HVAC Technician
Cool Breeze Hvac
06.2018 - 09.2019
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
Construction Worker
Pelican Enterprises
03.2017 - 06.2018
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
High School Diploma -
South Brunswick High School
Southport, NC08-2017
Skills
- Fiber optic safety
- OTDR operation
- Fusion splicing
- Fiber optic terminations
- Network troubleshooting
- Customer support
- Equipment calibration
- Outside plant engineering
Certification
Light Brigade: Fiber Optics 1-2-3 certification
Commscope: Commscope Broadband Trunk and Distribution Solutions, Commscope Broadband Drop Solutions
Timeline
Fiber Optic Technician
Focus Brandband
09.2019 - Current
Utility Locator
Focus Broadband
09.2019 - Current
HVAC Technician
Cool Breeze Hvac
06.2018 - 09.2019
Construction Worker
Pelican Enterprises
03.2017 - 06.2018
Light Brigade: Fiber Optics 1-2-3 certification
Commscope: Commscope Broadband Trunk and Distribution Solutions, Commscope Broadband Drop Solutions
High School Diploma -
South Brunswick High School
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