John Valentine
Shelburn,IN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
16
16
years of professional experience
Work History
Service Technician
Ricoh Americas
06.2007 - 04.2023
- Provided technical support to troubleshoot, repair and maintain operational efficiencies on MFDs and printers.
- Operated hand tools and power equipment according to company safety procedures.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Responded quickly to emergency maintenance requests for timely on-call support.
Education
High School Diploma -
Ivy Tech Community College of Indiana
Terre Haute, IN05.1991
Skills
- Issue and Problem Resolution
- Mechanical Aptitude
- Verbal and Written Communication
- Documentation
- Equipment Demonstration
- Setup and Installation
- Service Records Management
- Hand Tool Knowledge
- Maintenance and Repair
Timeline
Service Technician
Ricoh Americas
06.2007 - 04.2023
High School Diploma -
Ivy Tech Community College of Indiana
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