John Vang
San Jose,CA
Summary
Experienced Mechanical Engineer with 4+ years of experience in the semiconductor industry. Knowledgeable in thermal equipment, test socket structure, ATE/SLT testing, and handler applications. Proven track record of resolving technical issues utilizing DOE and managing multiple projects. Skilled in developing and maintaining customer relationships, providing training to customers and internal teams, and collaborating with cross-functional teams to drive customer success.
Overview
2
2
years of professional experience
Work History
Lead Field Application Engineer
WinWay Technology Co., Ltd
09.2022 - Current
- Provide technical support to customers, including troubleshooting technical issues, developing solutions, and providing training on product use and integration
- Manage multiple projects simultaneously and applied effective time management to meet deadlines
- Develop and maintain strong relationships with key customers, including scheduling and conducting regular on-site visits
- Collaborate with cross-functional teams, including sales, marketing, engineering, and customer support
- Develop and deliver technical training to customers and internal teams on product use and integration.
Field Service Engineer
WinWay Technologies Co., Ltd
07.2021 - 09.2022
- Installed, maintained, and repaired semiconductor test equipment at customer sites
- Performed product failure analysis and generated all report documentation
- Tested equipment performance and demonstrated operation and servicing of equipment to customer
- Managed maintenance data records and tracked operating information for onsite reference
Education
Bachelor of Science - Mechanical Engineering
San Jose State University
San Jose, CA12.2021
Skills
- Technical Skills:
- Debugging and troubleshooting
- Project management
- Root cause analysis
- Strong communication and leadership skills
- Customer relationship management
- Technical training and mentoring
Timeline
Lead Field Application Engineer
WinWay Technology Co., Ltd
09.2022 - Current
Field Service Engineer
WinWay Technologies Co., Ltd
07.2021 - 09.2022
Bachelor of Science - Mechanical Engineering
San Jose State University
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