JOHN VAN POZNAK
Ocean Township,NJ
Summary
Experienced customer service advocate, product service specialist, and customer involvement management professional with the objective of obtaining a health insurance customer service position.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Banana Republic Factory Store
Tinton Falls, NJ
09.2025 - Current
- Monitor, track, and report weekly shipments to corporate, optimizing inventory flow and reducing discrepancies.
- Engaged customers with friendly and knowledgeable service, enhancing their shopping experience.
- Utilize customer service and conflict resolution skills daily, enhancing the shopping experience and fostering customer loyalty.
- Manage inventory control and stock replenishment, ensuring product availability and minimizing waste.
- Collaborate with department leads to enhance operational efficiency, streamline processes, and improve team performance.
- Supervise and support store personnel, including scheduling, training, and performance management, to maintain a high-functioning team.
- Work closely with corporate and regional management to implement new company initiatives and strategies that drive sales and improve workflow.
Real Estate Assistant
Keller Williams
Ocean Township, NJ
01.2022 - Current
- Communicate with clients via phone and email, ensuring prompt and professional correspondence to foster strong relationships.
- Maintain and nurture relationships with past, present, and prospective clients by implementing best practices in client engagement and retention.
- Manage and update a comprehensive database of real estate documentation and client information to ensure accuracy and accessibility.
- Develop and execute marketing campaigns, including social media content and advertisements, to enhance property visibility and brand presence.
- Prepare and stage properties for open house viewings, ensuring an inviting and market-ready presentation.
- Create, update, and maintain high-quality imagery for real estate listings on company websites and digital platforms.
Education
BA - Business Management
Pace University
New York, NY01.2017
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Client Management
- Customer Service
- Accounting
- Strategic Planning
- Administrative & Organizational Skills
- Marketing & Communication
- Client Relationships
- Technology & Customer Support Tools
Timeline
Retail Sales Associate
Banana Republic Factory Store
09.2025 - Current
Real Estate Assistant
Keller Williams
01.2022 - Current
BA - Business Management
Pace University