John Varner
Elizabeth,PA
Summary
Dynamic professional with a proven track record at CVS/Caremark, excelling in customer service and technical troubleshooting. Expert in leveraging active listening and problem resolution skills to enhance customer satisfaction and operational efficiency. Demonstrated leadership in supervising production phases, significantly advancing operational efficiencies. Skilled in security verification and fostering team collaboration to exceed objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Representative
CVS/Caremark
08.2023 - 11.2025
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved customer inquiries and complaints quickly.
Welding Supervisor
Custom Manufacturing Inc.
10.2012 - 06.2023
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Fabricated shop parts directly from blueprints.
- Prepared welding equipment to perform advanced welding work.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Supervised ongoing daily production phases.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Troubleshot equipment to reduce service calls and downtime.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12-2025
Skills
- Security verification
- Active listening
- Customer service
- Issue escalation
- First call resolution
- Technical troubleshooting
- Verbal and written communication
- Email communication
- Problem resolution
- Call logging
Certification
Google IT Support Professional Certificate
Timeline
Customer Care Representative
CVS/Caremark
08.2023 - 11.2025
Welding Supervisor
Custom Manufacturing Inc.
10.2012 - 06.2023
Google IT Support Professional Certificate
Bachelor of Science - Information Technology
Western Governors University
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