Harrison McAuley
Longview
Summary
Dynamic professional with experience in customer service, employee training, and heavy equipment operation. Proven ability to enhance team performance, improve customer satisfaction, and streamline processes. Certified in heavy machinery operation with strong interpersonal skills.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Texas Bank And Trust
05.2025 - 01.2026
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Delivery Driver/Warehouse
Papa John's Pizza
10.2024 - 03.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Dc Associate
Advance Auto Parts Distribution Center
08.2023 - 09.2024
- Conducted employee training sessions during on-site work trips, improving team performance.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced communication through effective department and team coordination.
- Consistently handled items surpassing 50 lbs in weight.
- Certified operator on heavy machinery including forklift and stockpicker.
Crew Member
Raising Cane's Restaurants
09.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Car Hop/Drive Thru
Sonics Drive In
07.2021 - 08.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Education
High school -
Longview High school
Longview, TX05.2023
Skills
- Equipment operation
- Trainer
- Customer service
- Teamwork and collaboration
- Security verification
- Task prioritization
- Time management
Timeline
Customer Care Representative
Texas Bank And Trust
05.2025 - 01.2026
Delivery Driver/Warehouse
Papa John's Pizza
10.2024 - 03.2025
Dc Associate
Advance Auto Parts Distribution Center
08.2023 - 09.2024
Crew Member
Raising Cane's Restaurants
09.2022 - 08.2023
Car Hop/Drive Thru
Sonics Drive In
07.2021 - 08.2022
High school -
Longview High school