Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

John Vega

Irving,TX

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Glory Global Solutions
Irving, TX
01.2024 - 01.2025
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provided end-user training when needed.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Ran diagnostic programs to resolve problems with applications or hardware devices.
  • Managed user accounts including passwords resets, account creation and deletion.
  • Collaborated with IT team members to identify system requirements and resolve problems.

Tech Support

Toyota of Irving
Irving, TX
01.2022 - 05.2023
  • Provided technical support to Toyota customers and dealership staff, assisting with inquiries related to vehicle features, infotainment systems, navigation systems, and other automotive technologies
  • Effectively diagnosed and resolved technical issues, troubleshooting software and hardware problems in Toyota vehicles
  • Collaborated with the service department to identify and resolve technical issues in vehicles undergoing maintenance or repair, ensuring that all systems functioned correctly upon service completion

Customer Service Lead

Kroger
Irving, TX
01.2019 - 01.2021
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Bachelor's degree - Information Systems

University of Texas At Arlington
Arlington, TX
05-2025

Skills

Frontend:JavaScript,Python,HTML/CSS

Backend:Microservices,SQL,JWT

Tools: Git,VS Code,Visual studio,Excel,Word

Other skills:Troubleshooting skills,Hardware and software maintenance

Certification

  • CompTIA Network+
  • CompTIA Security+
  • Google Cybersecurity Certificate

Accomplishments

  • Graduated with honors, cum laude.

Languages

Spanish
Native/ Bilingual

Timeline

Help Desk Technician

Glory Global Solutions
01.2024 - 01.2025

Tech Support

Toyota of Irving
01.2022 - 05.2023

Customer Service Lead

Kroger
01.2019 - 01.2021
  • CompTIA Network+
  • CompTIA Security+
  • Google Cybersecurity Certificate

Bachelor's degree - Information Systems

University of Texas At Arlington

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John Vega