John Vendl
SOUTH ELGIN,IL
Summary
Proven track record in enhancing customer satisfaction and sales at Lending Solutions Inc., leveraging exceptional call control skills and product knowledge. Skilled in complaint resolution and proficient in typing 65 wpm, consistently exceeding performance targets by efficiently managing customer accounts and inquiries.
Overview
2
2
years of professional experience
Work History
Financial Services Representative
Lending Solutions inc
10.2024 - 01.2025
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Cross-sold bank products and services based on customer needs to boost sales.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Ensured that all customer inquiries were answered promptly and completely.
Delivery Driver
Home City Ice Company
05.2024 - 09.2024
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Outbound Call Center Agent
Hail 911
08.2023 - 11.2023
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered incoming calls from customers regarding inquiries or complaints.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
Financial Services Representative
Mercedes-Benz of St. Charles
12.2022 - 05.2023
- Dusted interiors of vehicles using vacuum cleaners or compressed air hoses.
- Removed minor flaws in refinish using sanding and buffing.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Education
High School Diploma -
St Charles North High School
Saint Charles, IL05.2023
Skills
- Complaint resolution
- Customer account updates
- Product knowledge
- Call center customer service
- Call control skills
- Typing 65 wpm
Timeline
Financial Services Representative
Lending Solutions inc
10.2024 - 01.2025
Delivery Driver
Home City Ice Company
05.2024 - 09.2024
Outbound Call Center Agent
Hail 911
08.2023 - 11.2023
Financial Services Representative
Mercedes-Benz of St. Charles
12.2022 - 05.2023
High School Diploma -
St Charles North High School
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