John Verbena
Olathe,KS
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $5 million dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
3
3
years of professional experience
Work History
Universal Banker
Bank of Labor
Shawnee, KS
02.2024 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
Server
Texas Roadhouse
Olathe, KS
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Front of House Manager
Chick-fil-A
Overland Park, KS
09.2022 - 12.2023
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Controlled and maintained labor costs through careful scheduling.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Coached and developed team members to support employee growth and development.
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Store Associate
Turner High School
Kansas City, KS
08.2022 - 05.2023
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Evaluated daily transactions for suspected fraud or criminal activity.
Food Runner
Yard House
Kansas City, KS
05.2022 - 09.2022
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Offered insight into menu items to answer customer questions.
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Greeted frequent visitors by name and explained new promotions.
Host Trainer
Yard House
Kansas City, KS
08.2021 - 05.2022
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
General Studies
Turner High School
Kansas City, KS05.2023
Skills
- Training and Coaching
- Back of House Management
- Recruitment and Hiring
- Labor and Overhead Cost Estimation
- Scheduling Staff
- Performance Improvement
- Training and Onboarding
- Delegating Assignments and Tasks
- Managing Deliveries
- Documentation and Recordkeeping
- Profit Optimization
- Building Maintenance
- Monitoring Food Preparation
- Employee Performance Evaluations
- Health Code Compliance
- Front of House Management
- Relationship Building
- Problem-Solving
Languages
Spanish
Native/ Bilingual
Timeline
Universal Banker
Bank of Labor
02.2024 - Current
Server
Texas Roadhouse
10.2023 - Current
Front of House Manager
Chick-fil-A
09.2022 - 12.2023
Store Associate
Turner High School
08.2022 - 05.2023
Food Runner
Yard House
05.2022 - 09.2022
Host Trainer
Yard House
08.2021 - 05.2022
General Studies
Turner High School
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