John Viscardi
Goodyear,AZ
Summary
Strategic operations manager with over five years experience in team leadership and brand development. Enhanced business operations and profitability through project management and compliance strategies. Experienced in customer service management and communication, driving team performance and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Driver Manager
Cheema Freightlines
Phoenix, Arizona
2024 - Current
- Managed fleet of over 400 drivers to ensure timely appointments and optimize operational efficiency.
- Coordinated driver schedules to optimize delivery routes and reduce downtime.
- Facilitated communication between drivers and dispatch to streamline operations.
- Oversaw order entry and customer service to maintain seamless fleet functionality.
Service Operations Specialist
Yelloh!
Tacoma, Washington
2022 - 2024
- Uphold high standards of customer service in all interactions.
- Serviced and maintained facilities and fleet to ensure operational readiness.
- Facilitated morning meetings to align team members on daily action plans.
- Upheld high standards of customer service in all interactions.
Customer Advocate
Carvana
Auburn, Washington
2021 - 2022
- Guided customers through car buying process, facilitating smooth transitions from pre-delivery checklists to post-delivery surveys.
- Educated customers on vehicle specifications and purchasing procedures, enhancing their decision-making experience.
- Developed dialogue templates and trained new employees on effective communication strategies.
- Ensured optimal presentation of vehicle lots and inventory by maintaining facilities and organization standards.
Store Manager
Smartstop Self Storage
Puyallup, Washington
2020 - 2021
- Oversaw daily store operations, delivering excellent customer service through effective team coordination.
- Drove sales through effective management of moving supply inventory.
- Acquired customer leads and efficiently processed reservations to enhance customer experience.
- Managed multiple locations, ensuring optimal property upkeep and maintenance standards.
Location Manager
Hertz Car Rental
Denver, Colorado
2018 - 2020
- Managed daily operations of fleet vehicles to ensure accurate inventory for reservations, supporting seamless service delivery.
- Coached and trained over 50 employees in customer service techniques, enhancing team interaction with customers.
- Handled customer service interactions and counter sales, enhancing overall efficiency.
- Established communication channels between management and staff, fostering collaboration and improving information flow.
Education
Bachelor's Degree - Journalism
University of Wyoming
Laramie, WY01-2017
Skills
- Inventory management
- Operational efficiency
- Project management
- Data analysis
- Customer service
- Staff recruitment
- Team building
- Leadership
- Effective communication
- Computer literacy
- Problem solving
Timeline
Driver Manager
Cheema Freightlines
2024 - Current
Service Operations Specialist
Yelloh!
2022 - 2024
Customer Advocate
Carvana
2021 - 2022
Store Manager
Smartstop Self Storage
2020 - 2021
Location Manager
Hertz Car Rental
2018 - 2020
Bachelor's Degree - Journalism
University of Wyoming