John Walker
Pleasanton,TX
Summary
Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Automotive Technician
Walmart
Pleasanton, TX
09.2022 - 08.2024
- Automotive engine oil and filter changes
- Tire repair, rotations, and rebalancing
- New tire installation
- battery services
- headlight restorations.
Assistant Store Manager
O'Reilly Auto Parts
San Antonio, TX
08.2019 - 08.2022
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Welding Technology
Midland College
Midland, TX05-1995
Skills
- Changing Oil
- Customer Service
- Preventive Maintenance
- Job Scheduling
- Tire mounting and balancing
- Issue Resolution
- Parts Replacement
- Customer Relationship Management (CRM)
- Ordering Supplies
- Engine repair
- Maintaining records
- Customer Relations
- Strong Work Ethic
- Problem-Solving
- Store Organization
- Stock management
- Loss Prevention
- Sales Techniques
- Customer Service and Engagement
- Store Opening and Closing
- Transaction Processing
- Sales Growth
- Staff Supervision
- Performance Evaluations
- Program Administration
- Workforce Management
- Staff Management
- Inventory counting
- Cash auditing
- Upselling and Cross Selling
- Customer experience
- Team Management
- Retail Operations
Timeline
Automotive Technician
Walmart
09.2022 - 08.2024
Assistant Store Manager
O'Reilly Auto Parts
08.2019 - 08.2022
Associate of Applied Science - Welding Technology
Midland College