John Warren
Winterville,NC
Summary
Accomplished Sales Manager offering over 10 years of providing superior member service and business development through proactive sales efforts and quality control. Maintained cordial and effective relationships with clients, coworkers, carriers, vendors and other business contacts. Performed complex tasks with many concrete and abstract variables.
Overview
21
21
years of professional experience
Work History
Commercial Account Manager
Terminix
10.2023 - Current
- Prepared customer presentations and demonstrations of products to solicit new business.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Analyzed client needs to identify coverage solutions and produced appropriate services and quotes.
- Negotiated rates to set up finance contracts.
- Conducted regular account reviews with clients to assess their current needs, discuss potential concerns, and identify opportunities for additional business.
- Identified cross-selling opportunities within existing accounts by staying current on additional product offerings available from the company.
Regional Sales Manager
Terminix
01.2016 - 11.2023
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed and maintained positive relationships with clients in assigned sales territories.
Area Sales Manager
Terminix
02.2014 - 12.2014
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Sales Inspector
Terminix
06.2012 - 02.2014
- Facilitated positive customer experiences by addressing concerns promptly and professionally.
- Negotiated contracts with vendors, securing advantageous terms for the company.
- Coordinated trade show appearances, showcasing company products and services to potential customers.
- Improved customer satisfaction with thorough product knowledge and demonstrations.
- Managed a territory effectively, prioritizing high-value accounts for maximum results.
Sales/Leasing Consultant
East Carolina Chrysler Jeep Dodge Ram Lincoln
01.2011 - 09.2011
- Responsible for highlighting vehicle features, gathering information, building rapport, qualifying buyers by understanding their interests and requirements, choosing the correct vehicle
- Developing and maintaining relationships with new as well as existing customers, negotiating price, completing sales and purchase contracts, closing sales by overcoming objections, explaining provisions and financing
- Completing reports and providing sales management with customer and vehicle information.
Store/Sales Manager
Mattress Outlet
09.2010 - 01.2011
- Open and close the store five days per week as a key holder
- Work 40+ hours per week assisting customers who visit the showroom
- Perform tri-weekly merchandise inventories and report findings both orally and electronically
- Handle all store orders on a weekly basis in addition to all new merchandise intake
- Manage all books and money, including deposits, on a daily basis.
Intern
Pitt County Sheriff's Office
05.2009 - 08.2009
- Worked full time along-side deputies, detectives and crime lab technicians
- Assisted them with calls to service, arrests, search and seizure of evidence, searching of suspects, arrest/search warrant service, detaining of suspects, detainee transport, inmate booking, evidence collection and fingerprinting, routine paperwork and any other duties I was called upon to perform
- Reported all activities and hours weekly to internship supervisor at East Carolina University as required by the Criminal Justice Degree program
- Submitted weekly reports to internship supervisor of activities performed and how each related to the requirements of the East Carolina University Criminal Justice program.
Construction/Remodel Assistant
Honey Do Construction Company
01.2003 - 05.2006
- Worked both full time and part time (depending on school) along side a licensed general contractor performing a wide variety of jobs ranging from new construction, tear downs, remodels, additions, vinyl siding, roofing, bath rooms, plumbing, electrical, driveways, insulation, home theater, audio/video installation, home security, etc.
Education
Basic Law Enforcement Training -
Pitt Community College
07.2010
Bachelor of Science in Criminal Justice and Forensic Science -
East Carolina University
01.2010
Skills
- Deal Closing
- Client Relationship Building
- Brand Awareness
- Client acquisition
- Relationship Management
- Sales tactics
- Territory Management
- Revenue Generation
- Sales Pipeline Management
- Proposal Writing
- Cash Handling
- Opening and closing procedures
- Processing payments
- Account Servicing
Research
Authored numerous research papers which required extensive research into crime, criminal statistics and forensics. Performed a campus-wide survey regarding alcohol and drug usage and its relation to dangerous activity and crime at ECU
Administration
Performed the duties of Secretary for a family and community-oriented off road truck club in Eastern North Carolina. Managed the marketing, books and finances for a small online sales company
Scholarly
Dean's List, Honor Roll, Perfect attendance award. Phi Eta Sigma National Honor Fraternity
Communication
Outgoing personality with excellent speaking and communication skills
Timeline
Commercial Account Manager
Terminix
10.2023 - Current
Regional Sales Manager
Terminix
01.2016 - 11.2023
Area Sales Manager
Terminix
02.2014 - 12.2014
Sales Inspector
Terminix
06.2012 - 02.2014
Sales/Leasing Consultant
East Carolina Chrysler Jeep Dodge Ram Lincoln
01.2011 - 09.2011
Store/Sales Manager
Mattress Outlet
09.2010 - 01.2011
Intern
Pitt County Sheriff's Office
05.2009 - 08.2009
Construction/Remodel Assistant
Honey Do Construction Company
01.2003 - 05.2006
Basic Law Enforcement Training -
Pitt Community College
Bachelor of Science in Criminal Justice and Forensic Science -
East Carolina University