John Weber
Seymour,TN
Summary
Dependable customer service representative with a strong background in problem resolution and critical thinking. Demonstrated success in improving customer satisfaction and streamlining operations through collaboration and effective communication.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
01.2026 - Current
- Collaborated with team members to streamline operations and improve overall customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Wawa
01.2025 - 01.2026
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Assisted in maintaining accurate inventory records to facilitate seamless order fulfillment processes.
- Implemented feedback mechanisms to enhance service delivery based on customer input.
- Collaborated with team members to streamline operations and improve overall customer satisfaction levels.
- Helped calm situations down between Associates and customers.
Customer Service Representative
Brooms Bloom Dairy
08.2021 - 10.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and in-person interactions efficiently.
- Resolved product issues by coordinating with production and logistics teams for timely solutions.
- Helped new staff on customer service protocols and company policies to ensure consistency.
Education
High School Diploma -
C Milton Wright
Bel Air, MD05-2024
Skills
- Active listening
- Critical thinking
- Problem resolution
- Assertiveness
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Walmart
01.2026 - Current
Customer Service Representative
Wawa
01.2025 - 01.2026
Customer Service Representative
Brooms Bloom Dairy
08.2021 - 10.2023
High School Diploma -
C Milton Wright