John Whelan II

· Delivered technical support for point-of-sale (POS) systems and hardware across multiple sites, ensuring minimal downtime and optimal system performance.

· Assisted in retrofitting currently deployed software into new hardware

· Provided multi-channel technical support by resolving issues through tickets, live chat, phone calls, and email communication, ensuring timely and effective customer service.

• Mentored and trained new hires on safety, navigation, and package protocols.
• Demonstrated leadership by modeling efficient workflows and upholding high safety standards.
• Optimized delivery logistics for speed and customer satisfaction.

• Delivered high-quality customer support in a fast-paced insurance and home services environment.
• Resolved technical and service issues over the phone, coaching customers through solutions.
• Monitored and maximized productivity by coordinating technician schedules and job completions.
• Supported peer development through knowledge sharing and process walkthroughs.