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John White
Cromwell
Work Preference
Summary
Dependable operations and account management professional with a proven track record in driving revenue growth and optimizing profits. Successfully increased monthly gross sales from $50,000 to $75,000 and generated $500,000 in new revenue. Expertise in negotiating, problem-solving, and maintaining exceptional customer service.
Overview
27
27
years of professional experience
Work History
Department Manager
Whaling City Ford
New London
11.2024 - 06.2025
- Forecasted monthly and annual goals and objectives to align department efforts with strategic targets.
- Moved gross sales from $50,000 monthly to $75,000 monthly.
- Met manufacturer requirements and achieved departmental goals, contributing to overall operational success.
- Operated department according to standards and metrics set by Fixed Operations Director, maximizing production and controlling costs.
Department Manager
Hoffman Auto Group, Inc
East Hartford
03.2022 - 09.2024
- Collaborated with manufacturers to achieve highest reward levels, enhancing departmental recognition.
- Generated net profits for the department within the first year, which had not been accomplished for the prior two years from my start of employment.
- Lowered inventory from $750,000 to $500,000 by selling off inventory, reducing returns and Just-In-Time inventory practices.
- Developed and implemented policies and procedures, standardizing operations within the department.
- Ensured inventory cleanliness by regularly auditing and removing items approaching obsolescence.
AVP – Benefits Consultant for Lockton Mobile Health Consumer
Lockton Companies, LLC Pacific Series
San Diego
07.2018 - 12.2021
- Created $500,000.00 in revenue by increasing new accounts by 600% over three years.
- Manage on-boarding of new sold cases and current accounts adding Lockton’s Mobile Health Application, a SaaS platform.
- Facilitated collaboration between internal partners and clients, aligning services with client needs.
- Managed customer service operations, resolving client issues to enhance satisfaction.
- Scheduled and planned quarterly client meetings with proactive agendas to drive engagement.
- Identifies and coordinates annual enrollment activity and communication requirements.
- Coordinating individual health risk factors for employees with proper education, fitness, prevention, and lifestyle management tools.
Operations Officer – Start Up Wellness Company
Health Business Group, LLC
Sag Harbor
05.2009 - 07.2018
- Manage the implementation of Mobile Health Consumer, MDLive, Naturally Slim and Compass, including on-boarding of new sold cases and additional lines of coverage sold to existing accounts.
- Managed 250+ accounts monthly, ensuring seamless service for 25,000 employees and 47,000 members enrolled with wellness vendor.
- Designed database for eligibility files from various insurance carriers, streamlining file reformation for acceptance by multiple wellness vendors.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer, and employee input, enhancing clarity and usability of instructions.
Education
Bachelor of Science - Business Administration
Saint Michael's College
Winooski, VT01-1990
Skills
- Revenue forecasting
- Profit optimization
- Cost control
- Inventory management
- Operational procedures
- Performance metrics
- Client relationship management
Timeline
Department Manager
Whaling City Ford
11.2024 - 06.2025
Department Manager
Hoffman Auto Group, Inc
03.2022 - 09.2024
AVP – Benefits Consultant for Lockton Mobile Health Consumer
Lockton Companies, LLC Pacific Series
07.2018 - 12.2021
Operations Officer – Start Up Wellness Company
Health Business Group, LLC
05.2009 - 07.2018
Bachelor of Science - Business Administration
Saint Michael's College