John Whittle
St. Petersburg,USA
Summary
Dynamic training professional with a proven track record of optimizing training programs to enhance organizational performance and boost employee engagement. Recognized for delivering impactful training solutions that align seamlessly with business objectives, fostering a culture of continuous improvement. Expertise in team collaboration and adaptability to evolving needs ensures reliable performance and consistent results, driving success across all levels of the organization. Committed to empowering individuals through innovative learning experiences that contribute to overall business growth.
Overview
17
17
years of professional experience
Work History
Sales and Training Manager
Club 4861
09.2021 - Current
- Led sales and training initiatives to improve team performance and customer satisfaction
- Developed and implemented training programs for new and existing staff
- Collaborated with cross-functional teams to drive sales growth and meet club objectives
- Monitored sales metrics and provided regular performance feedback to team members
- Supported recruiting, hiring, coaching, and evaluating associates
Marketing Team Lead
Sam's Club
06.2015 - 09.2021
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends
- Developed several marketing strategies and campaigns each quarter and worked effectively in a heavily cross-functional, fast paced environment
- Provided detailed monthly departmental reports and updates to senior management
- Effectively communicated with team members to maintain clearly defined expectations
- Generated leads for new sales through telephone and email contact with prospects and current members
- Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Member Service Supervisor
Sam's Club
05.2015 - 06.2015
- Executed assigned duties, communicating goals, and feedback
- Teaching and ensuring compliance with company policies and procedures
- Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Delivered excellent member service by greeting and assisting each member. Addressed member inquiries and resolved complaints
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipt
- Supervised daily operations, ensuring adherence to company policies and standards.
Membership Coordinator
Sam's Club
02.2013 - 05.2015
- Achieved high sales percentage with consultative, value-focused customer service approach
- Worked effectively in a heavily cross-functional, fast paced environment
- Scheduled an average of 15 appointments per month
- Informed partnering companies about sales and promotions in a friendly and engaging manner
- Utilized new informative company sites to attain new prospects
Member Champion
Sam's Club
06.2012 - 02.2013
- Informed members about all product lines and services offered by the company
- Helped members select membership products that best fit their personal needs
- Collaborated with cashiers to give exceptional service throughout the entire shopping and purchasing experience
- Applied in-depth understanding of membership benefits, experience with scripted answers and excellent communication abilities to overcome objections
Membership Coordinator
Sam's Club
11.2010 - 06.2012
Member Champion
Sam's Club
11.2008 - 11.2010
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Charleston, SC01.2000
Skills
- Account management
- Excellent written and verbal communication
- Cross-functional team leadership
- Customer Relationship Management (CRM)
- Self-directed
- Problem solving
- Team building expertise
- Skilled in MS Office
- Friendly, positive attitude
- New employee training
- Coaching and mentoring
- Written and oral communication
Timeline
Sales and Training Manager
Club 4861
09.2021 - Current
Marketing Team Lead
Sam's Club
06.2015 - 09.2021
Member Service Supervisor
Sam's Club
05.2015 - 06.2015
Membership Coordinator
Sam's Club
02.2013 - 05.2015
Member Champion
Sam's Club
06.2012 - 02.2013
Membership Coordinator
Sam's Club
11.2010 - 06.2012
Member Champion
Sam's Club
11.2008 - 11.2010
Bachelor of Science - Hospitality Management
Johnson & Wales University