John Wiens
Pleasanton,USA
Summary
Results-driven Operations Manager overseeing inbound, outbound, and on-road operations. Proven track record in directing compliance initiatives, workforce planning, and safety programs while managing teams of up to 180 employees. Expertise in operational audits and continuous improvements, ensuring service performance and safety standards are consistently met.
Overview
27
27
years of professional experience
Work History
Operations Manager
FedEx
Pleasanton, USA
01.2010 - Current
- Direct and oversee AM Inbound, PM Outbound, Saturday, and On-Road operations, ensuring service commitments, operational excellence, and customer satisfaction objectives are consistently achieved.
- Lead workforce planning and scheduling activities utilizing Valet and operational forecasting tools to optimize labor utilization, control costs, and meet volume demands.
- Manage station compliance programs and operational audits, ensuring adherence to FedEx policies, procedures, safety standards, and FCSA requirements.
- Supervise and develop teams of 25-40 employees, fostering a culture of accountability, safety, engagement, and continuous improvement.
- Frequently assume senior leadership responsibilities for multiple stations, directing operations for up to 180 employees while maintaining service, productivity, and financial performance goals.
- Analyze operational performance metrics, staffing requirements, and service trends to identify opportunities for efficiency improvements and cost reduction.
- Partner with cross-functional teams to execute operational initiatives that improve customer service, employee performance, and station productivity.
- Ensure payroll accuracy, staffing compliance, and workforce management processes are administered in accordance with company policies and budget expectations.
- Champion station safety programs and operational best practices, contributing to a strong safety culture and consistent regulatory compliance.
Swing Driver DOT
FedEx
Bellingham, USA
01.2008 - 01.2010
- Coordinated operational activities and employee resources to support daily station operations and ensure service continuity during management absences.
- Collaborated with engineering and operations teams to redesign Priority Overnight service routes, helping improve service commit times from 1500 to 1030 delivery commit windows.
- Adjusted employee start times based on inbound feeder and CTV arrival schedules to enhance operational efficiency and service performance.
- Developed broad knowledge of station operations, staffing strategies, volume planning, and budget management within a small-station environment.
- Delivered exceptional service while maintaining DOT compliance and supporting operational performance objectives..
Float Courier DOT
FedEx
Palo Alto, USA
01.2007 - 01.2008
- Delivered exceptional customer service while managing safe delivery and pickup operations in high-volume service area, ensuring timely and accurate service.
- Enhanced operational efficiency by adapting to multiple routes and responding to changing business demands in large-station environment.
- Functioned as PM Dangerous Goods Agent, ensuring compliance while inspecting, documenting, and processing hazardous materials shipments according to company and regulatory guidelines.
- Demonstrated strong safety awareness and compliance with FedEx operational procedures and DOT regulations.
- Ensured successful station performance through reliable execution of service commitments and a focus on customer satisfaction.
Hazardous Materials Specialist
FedEx
San Jose, USA
01.2005 - 01.2007
- Ensured compliance with FedEx, DOT, and IATA regulations by inspecting and validating hazardous materials shipments, safeguarding safety and regulatory standards.
- Verified aircraft loading requirements for dangerous goods shipments on DC-10 and MD-11 aircraft, reducing compliance risks and supporting safe operations.
- Coordinated containment, repackaging, and disposal procedures as spill cleanup specialist, adhering to regulatory and company standards to mitigate environmental risks.
- Focused on safety, operational integrity, and regulatory compliance in fast-paced fast-paced logistics environment, reinforcing best practices and risk management.
Material Handler
FedEx
San Jose, USA
01.2000 - 01.2005
- Ensured dangerous goods packages met safety and transportation requirements, supporting efficient aircraft loading operations.
- Processed and inspected high volumes of shipments, ensuring compliance with FedEx and IATA operational standards to facilitate safe delivery.
- Contributed to on-time transportation objectives through accurate package handling and adherence to established operational procedures.
- Promoted a safe work environment by enforcing safety regulations. and operational excellence by maintaining high attention to detail.
Education
Bachelor’s degree -
San Jose State University
San Jose, CA01-2004
Skills
- Project Management
- Operational excellence
- Workforce Development
- Leadership
- Time management
- Critical thinking
- Adaptability
- Communication
- Presentation
- Teamwork
Accomplishments
- FY20 – Western Division Award of Excellence
- FY26– Safety QAT Lead
- FY26- Priority Service QAT Team Member
- FY26 - Bay Area District P&D Manager Of The Year
- FY26 - 5 Star Award Winner
Volunteer Experience
- Alameda County Food Bank
- North California Regional Truck Driving Championship / 4C Event Volunteer
Technical Expertise
· Microsoft Office Suite
· DRO / FORGE
· Valet / RSOPE
· PPOD / RYDE
· FWR Field Web Reporting
· Dimensions
· Power BI, Viper, Optic
· VAPOR, Trips
· FCSA
· QDM / ABLE
Timeline
Operations Manager
FedEx
01.2010 - Current
Swing Driver DOT
FedEx
01.2008 - 01.2010
Float Courier DOT
FedEx
01.2007 - 01.2008
Hazardous Materials Specialist
FedEx
01.2005 - 01.2007
Material Handler
FedEx
01.2000 - 01.2005
Bachelor’s degree -
San Jose State University