Summary
Work History
Education
Skills
Websites
Timeline
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John Wilcoxon

John Wilcoxon

Recruiter
Gilbert,AZ

Summary

Restaurant leader with 30 years of experience across national casual dining brands and independent concepts. Known for taking underperforming restaurants and building them into high-performing operations through hands-on team development, labor and cost control, and guest experience improvement. Built an original restaurant concept from the ground up, reaching profitability within the first year and sustaining operations for two years. Skilled in management recruitment, retention, and staff development, with a track record of developing General Managers and training teams that deliver results.

Work History

Senior Executive Recruiter

Gecko Hospitality Corporate
Arizona
2021.07 - Current
  • Lead full-lifecycle recruitment searches for restaurant and hospitality management roles across Arizona, from search launch through offer acceptance, using direct sourcing, database mining, and headhunting techniques to engage passive candidates.
  • Conduct in-depth leadership assessments that evaluate candidates on operational expertise, P&L management, and cultural fit, ensuring alignment with each client's brand and business goals.
  • Build and maintain long-term relationships with hospitality operators, gaining a clear understanding of their revenue and retention metrics to present tailored, high-fit candidate shortlists.
  • Manage client-candidate communication and feedback loops, and negotiate competitive compensation packages that satisfy both parties.
  • Apply extensive hands-on hospitality operations experience to evaluate candidates with genuine industry fluency, including restaurant and hotel financial metrics such as RevPAR, EBITDA, labor cost ratios, and P&L accountability.
  • Bring a high sense of urgency, strong business ethics, and a relationship-first approach to every search, reflecting the standards operators expect from a trusted recruiting partner.

General Manager

California Pizza Kitchen
Phoenix, AZ
2020.11 - 2021.07
  • Directed daily operations, staff performance, and guest experience for a high-volume casual dining location.

General Manager

Sweet Tomato Healthy Eatery & Catering
Mesa, AZ
2018.10 - 2020.05
  • Managed full restaurant and catering operations, overseeing team performance and service standards.

Co-Owner

Breaking Eggs Cafe
Mesa, AZ
2016.10 - 2018.10
  • Held total P&L responsibility and oversaw all operational functions, including FOH, BOH, cost controls, hiring, training, coaching, marketing, and menu development.
  • Built the concept from the ground up, developing training programs, guest loyalty initiatives, and management systems that carried the business to profitability within one year.
  • Grew price per person (PPA) from $13.09 to $17.25 through targeted service and training systems.
  • Created labor management systems to maintain budgeted labor levels.
  • Managed payroll and served as the business's HR function.
  • Led development of management staff.

Restaurant Manager

On The Border Mexican Grill & Cantina
2013.05 - 2016.10
  • Minimized Actual vs. Theoretical usage variance through improved cost control systems.
  • Built labor management systems to hold budgeted labor levels.
  • Increased PPA from $14.75 to $16.08 through FOH training and service execution.
  • Designed FOH and BOH training programs, earning certification as an MIT (Manager-in-Training) store.
  • Drove a five percent sales increase within six months through targeted local marketing.
  • Improved Guest Loyalty Index results from 72% to 87% (score of 5).
  • Developed new General Managers, managers, and trainers.

Education

Bachelor of Science BS - Physics

University of Arizona
01.2011

High School Diploma - undefined

Palo Verde High School

Skills

  • Restaurant Operations & P&L Management
  • Team Building & Turnaround Leadership
  • Management Recruitment, Training & Development
  • Labor Cost Control & Budget Systems
  • Guest Satisfaction & Loyalty Improvement
  • Menu Development & Marketing Strategy
  • FOH & BOH Operations
  • HR & Payroll Administration

Timeline

Senior Executive Recruiter

Gecko Hospitality Corporate
2021.07 - Current

General Manager

California Pizza Kitchen
2020.11 - 2021.07

General Manager

Sweet Tomato Healthy Eatery & Catering
2018.10 - 2020.05

Co-Owner

Breaking Eggs Cafe
2016.10 - 2018.10

Restaurant Manager

On The Border Mexican Grill & Cantina
2013.05 - 2016.10

Bachelor of Science BS - Physics

University of Arizona

High School Diploma - undefined

Palo Verde High School
John WilcoxonRecruiter