John Wiley Jr

Dynamic and results-driven Store Manager overseeing high-volume retail operations with a proven track record of exceeding sales targets, driving operational excellence, and leading large, cross-functional teams. Responsible for all aspects of store performance, including sales, customer service, team development, inventory control, visual merchandising, and P&L management.

Key Responsibilities:

• Directed day-to-day operations of a top-performing, high-traffic retail location generating $6 million in annual revenue.
• Led and developed a diverse team of 40+ employees, including department managers, with a focus on performance management, coaching, and succession planning.
• Consistently exceeded KPIs, including sales, conversion rates, customer satisfaction scores, and shrink reduction.
• Managed full P&L responsibility, reducing operational costs by 40% while driving profitability.
• Implemented strategic initiatives to improve customer experience, streamline workflows, and enhance team engagement.
• Maintained high standards of visual presentation, compliance, and safety across all departments.
• Played a key role in regional leadership meetings, contributing to company-wide strategy and best practices.

Experienced and dependable Lead Machine Operator with a strong background in managing production lines, overseeing machine operations, and ensuring safety and quality standards are consistently met. Proven ability to lead teams, troubleshoot equipment, and optimize workflows in a fast-paced manufacturing environment.

Key Responsibilities:

• Supervised daily operations of 4+ machines and a team of operators to ensure smooth production flow and adherence to schedules.
• Trained, mentored, and evaluated new and existing machine operators on safety protocols, equipment operation, and quality standards.
• Conducted regular inspections and preventive maintenance on machinery to minimize downtime and maintain efficiency.
• Interpreted blueprints, schematics, and production orders to set up machines for optimal performance.
• Collaborated with maintenance and engineering teams to resolve technical issues quickly and accurately.
• Maintained detailed production logs, performed quality checks, and ensured all products met company and industry specifications.
• Promoted a culture of safety by enforcing compliance with OSHA and internal safety standards.

Efficient and customer-focused Shift Lead with extensive experience in managing fast-paced food service operations. Skilled in supervising staff, ensuring quality food and service, and maintaining a safe and clean environment while optimizing operational efficiency.

Key Responsibilities:

• Led daily shift operations, overseeing a team of 10+ employees to ensure smooth, efficient service during high-traffic periods.
• Trained, mentored, and provided ongoing support to team members to improve performance, boost morale, and reduce turnover.
• Ensured consistent adherence to food safety and sanitation standards, including monitoring food storage, temperature checks, and cleanliness of workstations.
• Managed customer interactions, resolving complaints and ensuring high levels of satisfaction to maintain a positive dining experience.
• Monitored inventory levels, placed orders, and assisted in stock management to reduce waste and ensure product availability.
• Oversaw cash handling procedures, including opening and closing registers, reconciling cash drawers, and processing customer transactions.
• Assisted in the implementation of promotional campaigns and upselling initiatives to drive sales and meet store targets.
• Collaborated with management to ensure the accurate and timely completion of daily operational reports.