John Wilhelm
Santa Clarita,CA
Summary
Experienced service desk technician with 5 years of experience in administration within the civil sector. For Civil engineering firm. Highly skilled in managing all facets of front-end and the primary technician in facilitating communication with 200+ customers, ensuring the highest-level of customer attainability. AUTOCAD design, Geology, Hydrology, and Drainage reports
Overview
16
16
years of professional experience
Work History
Driver
INTERSTATE ALL BATTERY
- Delivery and pick up of old, new, exchanges for vehicles and various other electronic devices. Sales and returns, exchanges and warranties through handheld devices.
Front Desk Receptionist/Planner Submitter
ENVIRONMENTAL GEOLOGICAL LABATORY (EGL)
01.2014 - 01.2023
- Fielded communications from clients and colleagues, triaging requests, and using Microsoft Outlook to schedule appointments.
- Acted as liaison between the company and priority clients.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Obtained authorization for services and updated customers on proposals.
- Assembled packets for Cities and County submissions. AUTOCAD, Grading Drainage reports, Geology and Hydrology plans.
Costumer Service Associate
AMC ENTERTAINMENT HOLDINGS, INC
01.2013 - 01.2015
- Issued receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving their complaints.
- Greeted customers entering establishments.
- Answered customers' questions, and provided information on procedures or policies.
- Sold tickets and other items to customers.
- Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stocked shelves, and marked prices on shelves and items.
Warehouse Associate
HARRINGTON INDUSTRIAL PLASTICS
01.2007 - 01.2012
- Organize products in warehouse according to category and size to streamline future shipments.
- Ensure all orders are entered accurately into computer systems so low stock levels can be quickly rectified.
- Safely operate forklift, hand truck and electric pallet jack to transport heavy merchandise.
- Performed random quality checks on merchandise, reporting any inconsistencies or problems to warehouse manager.
- Maintained excellent physical ability in order to lift heavy materials for 8+ hours a day.
Education
Associates - Mathematics
MT. SAN ANTONIO COMMUNITY COLLEGE (MT. SAC)
02.2026
Skills
Excellent Customer Service
Bookkeeping
Office Administration
Schedule Management
AUTOCAD
Front Desk Reception
Complaint Handling
Data Entry
Inventory Management
Timeline
Front Desk Receptionist/Planner Submitter
ENVIRONMENTAL GEOLOGICAL LABATORY (EGL)
01.2014 - 01.2023
Costumer Service Associate
AMC ENTERTAINMENT HOLDINGS, INC
01.2013 - 01.2015
Warehouse Associate
HARRINGTON INDUSTRIAL PLASTICS
01.2007 - 01.2012
Driver
INTERSTATE ALL BATTERY
Associates - Mathematics
MT. SAN ANTONIO COMMUNITY COLLEGE (MT. SAC)