John Wilkinson
Columbus,OH
Summary
Experienced banking and operations professional adept at streamlining processes and improving client satisfaction. Employs data-driven strategies and teamwork to drive branch performance and enhance service delivery.
Overview
7
7
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Columbus, USA
11.2025 - 02.2026
- Established trusted client relationships by assessing financial needs and recommending banking solutions.
- Addressed customer issues with professionalism and accuracy, maintaining high service standards and customer satisfaction.
- Streamlined daily branch operations, managing accounts, processing transactions, and ensuring compliance.
- Ensured strict adherence to banking regulations, security protocols, and customer privacy standards.
- Partnered with team members to meet branch goals and improve overall customer experience.
Pro Shop Assistant
Hamilton Elks Golf Club
Hamilton, USA
07.2024 - 07.2025
- Managed daily pro shop operations, enhancing sales, optimizing inventory, and improving customer engagement.
- Processed transactions and scheduled tee times while assisting members with course-related inquiries.
- Coordinated with other departments during peak hours to facilitate seamless course operations.
- Executed opening and closing procedures to ensure security and maintain organization.
Data Analyst
Pro Football Focus
Cincinnati, USA
05.2022 - 02.2023
- Validated and entered high-volume football data, ensuring accuracy and timeliness to support analytical integrity.
- Identified and corrected data discrepancies to uphold dataset integrity.
- Reviewed play-by-play information, ensuring alignment with PFF grading standards.
- Collaborated with team members to refine analysis methodologies, improving overall data insights.
- Operated in a fast-paced environment, exercising precision and independent decision-making.
Data Entry & Operations
Kairos Consulting, LLC
Liberty Twp, USA
01.2019 - 08.2022
- Streamlined inventory management operations and executed payroll projects to enhance process effectiveness.
- Completed daily tasks with accuracy to support overall operational efficiency.
- Collaborated with team members to achieve project objectives and meet deadlines.
Attendant
Green Crest Golf Course
Liberty Twp, USA
05.2019 - 03.2020
- Engaged pro-shop customers daily and executed course closing procedures to enhance customer experience.
- Ensured cleanliness and organization of golf carts and equipment areas to promote a welcoming environment.
- Coordinated with team members for smooth daily operations at the course, contributing to overall service quality.
Education
Bachelor of Science - Commerce, Small Business Management
Miami University
Oxford, OH05-2024
Skills
- Customer engagement
- KPI analysis
- Budgeting
- Regulatory compliance
- Digital marketing
- A/B testing
- Data entry
- Microsoft Office
- Adobe tools
References
- Joyce Franke, Owner, Kairos Consulting, LLC, (702) 521-4760, joyce@kacsllc.com
- Christopher Freson, Senior Director, Business Intelligence, Cornerstone Brands, (513) 300-2528, CFreson@cinmar.com
Languages
- American Sign Language
- English
Timeline
Personal Banker
Fifth Third Bank
11.2025 - 02.2026
Pro Shop Assistant
Hamilton Elks Golf Club
07.2024 - 07.2025
Data Analyst
Pro Football Focus
05.2022 - 02.2023
Attendant
Green Crest Golf Course
05.2019 - 03.2020
Data Entry & Operations
Kairos Consulting, LLC
01.2019 - 08.2022
Bachelor of Science - Commerce, Small Business Management
Miami University