JOHN WILLIAMS
Virginia Beach,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
BACKGROUND RETOUCH TECHNICIAN
LIFETOUCH NATIONAL SCHOOL STUDIOS INC
08.2017 - 03.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
SECURITY OFFICER
Securitas USA
06.2016 - 03.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Security Officer
GUARDUS SECURITY
05.2012 - 06.2016
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Education
BBA - ACCOUNTING
Howard University
Washington, DC05.1982
High School Diploma -
Kempsville High School
Virginia Beach, VA06.1977
Skills
- Customer Satisfaction
- Critical Thinking
- Customer Inquiries
- Organizational Skills
- Social Perceptiveness
- Reading Comprehension
- Incident Response
- Complex Problem-Solving
Timeline
BACKGROUND RETOUCH TECHNICIAN
LIFETOUCH NATIONAL SCHOOL STUDIOS INC
08.2017 - 03.2020
SECURITY OFFICER
Securitas USA
06.2016 - 03.2017
Security Officer
GUARDUS SECURITY
05.2012 - 06.2016
BBA - ACCOUNTING
Howard University
High School Diploma -
Kempsville High School
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