Summary
Overview
Work History
Education
Skills
Dateprinted
Dateapplied
Phonehome
Ssn
Professionalreferences
Timeline
Generic

John Williams

Tuttle,OK

Summary

Driven Systems Administrator with 25 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

25
25
years of professional experience

Work History

Level 3 Advanced Technician Specialist

YourIT
Oklahoma City, OK
11.2023 - Current
  • Provided remote and onsite support to 50 small businesses.
  • Provided on-site support during critical network outages or emergencies, reducing the impact on business operations.
  • Participated in professional development opportunities such as conferences, seminars, workshops to maintain expertise in the field of network technical support engineering.
  • Optimized network operations by monitoring system performance and implementing necessary updates or modifications.
  • Evaluated vendor products and services to identify suitable options for client''s specific needs while adhering to budget constraints.
  • Implemented network security measures to protect sensitive data and ensure business continuity for clients.
  • Assisted customers in configuring, maintaining, and troubleshooting their networks, resulting in increased productivity and efficiency.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Liaised with stakeholders to keep project goals and deadlines on target.
  • Recommended options for disaster recovery and remote access security.

System Administrator

The Computer Specialist
Norman, OK
09.2000 - 10.2023
  • Administered support and management of over 1000 end points
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Enhanced system performance by optimizing server configurations and implementing regular updates.
  • Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
  • Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed onboarding and offboarding of employees.
  • Introduced management tools to create and manage virtual server computing environment.
  • Worked with users to determine areas of technology in need of improved usability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Diagnosed and resolved hardware and software issues.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Evaluated software products to determine compatibility with existing systems.
  • Identified and resolved network congestion issues and bottlenecks.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented and maintained virtual private networks.

PC/Network Tech

Local Oklahoma Bank
Oklahoma City, OK
06.1999 - 09.2000
  • PC/Network tech supporting end users engaged in banking activities
  • Oversaw Y2K upgrades and projects which included being responsible for imaging and deploying 400 new Compaq PCs running Windows NT 4.0 on newly installed twisted pair TCP/IP networks in branches replacing green screen terminals running on thin-net.

Education

Oklahoma City Community College -

Oklahoma City, OK
05.1999

Noblesville Senior High School -

Noblesville, Indiana
05.1983

Skills

  • Customer Engagement
  • Quality monitoring
  • Operations Support
  • Solutions Development
  • Project Management
  • Configuration Management
  • Technical solution development
  • Performance Testing

Dateprinted

02/26/24

Dateapplied

02/26/24

Phonehome

405-226-6597

Ssn

306-76-7224

Professionalreferences

  • Jim S. Weddington, Techonolgy Director, Bridge Creek Schools
  • 2209 E. Sooner Rd, Blanchard, OK, 73010, 405-387-4880

Timeline

Level 3 Advanced Technician Specialist

YourIT
11.2023 - Current

System Administrator

The Computer Specialist
09.2000 - 10.2023

PC/Network Tech

Local Oklahoma Bank
06.1999 - 09.2000

Oklahoma City Community College -

Noblesville Senior High School -

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