John Williams
Berkeley,MO
Summary
A individual who Demonstrates leadership in youth development and customer care, significantly improving service delivery and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
8
8
years of professional experience
Work History
Youth Development Professional
Barak Christian Church
08.2021 - Current
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Benefits Coordinator
Lumeris
09.2021 - 12.2021
- Enhanced member satisfaction with accurate and timely processing of Medicare applications.
- Identified potential areas for improvement in the enrollment process, implementing changes that increased overall efficiency.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
- Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
Customer Care Associate
Magellan Healthcare
02.2018 - 05.2021
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Reduced patient wait times through effective scheduling and resource allocation.
- Championed process improvement initiatives within the department, identifying inefficiencies and implementing solutions that led to improved patient experiences.
- Transcribed patient diagnostic information into radiology and hospital information systems.
- Completed authorizations and expedited diagnostic imaging request for patients.
Customer Care Associate
Conifer Health Solutions
07.2016 - 10.2017
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Implemented personalized follow-up system for unresolved issues, significantly increasing customer satisfaction rates.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Education
Bachelor of Arts - Economics
University of Missouri, St. Louis
Saint Louis, MO.12-2024
Skills
- Problem-Solving
- Time Management
- Computer Skills
- Teamwork and Collaboration
- Excellent Communication
- Data Entry
- Critical Thinking
- Decision-Making
Timeline
Benefits Coordinator
Lumeris
09.2021 - 12.2021
Youth Development Professional
Barak Christian Church
08.2021 - Current
Customer Care Associate
Magellan Healthcare
02.2018 - 05.2021
Customer Care Associate
Conifer Health Solutions
07.2016 - 10.2017
Bachelor of Arts - Economics
University of Missouri, St. Louis
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