John Wilson, III
Anchorage,AK
Summary
Accomplished Field Service Technician with expertise in diagnostics and technical troubleshooting at NC Machinery. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and teamwork. Skilled in hydraulic system repair and mentoring, consistently exceeding performance targets by 20%. Dependable and self-motivated professional committed to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project & Field Supervisor
NC Machinery
Anchorage, AK
11.2022 - Current
- Manage large customer jobsite's heavy equipment technician needs, such as Kiewit and Teck/Red Dog Mine
- Supervise CRS (CAT Rental Store) technicians and daily maintenance/repairs for all rental equipment.
- Supervise Heavy Equipment Field Service Technicians. (Kenai Peninsula, AK DOT new machine tear down/herc operations/and reassemblies.
- Supervise all welding operations including fabrication, equipment maintenance repairs, and line-boring.
- Supervise and manage Paint Bay.
- Supervise project teams to ensure timely completion of assigned tasks and adherence to safety regulations.
- Coordinate resources and schedules to optimize workflow and enhance operational efficiency across multiple projects.
- Implement process improvements that reduced downtime and increased productivity in equipment maintenance operations.
- Develope training programs for new staff, fostering knowledge transfer and enhancing team performance.
- Collaborate with management to establish project goals, aligning team efforts with organizational objectives.
- Analyze project outcomes, identifying trends and proposing solutions for continuous improvement initiatives.
- Deliver completed projects on time by prioritizing multiple tasks.
- Achieve on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provide status updates for projects, delivering information to all stakeholders.
- Improve team collaboration with regular meetings, clear communication, and shared goals.
- Supervise daily operations, ensuring compliance with safety and quality standards.
- Coordinate maintenance schedules for equipment, minimizing downtime and enhancing productivity.
Field Service Technician
NC Machinery
Anchorage, AK
09.2022 - 10.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired mechanical issues in heavy equipment on-site to ensure optimal performance.
- Conducted routine maintenance checks to enhance equipment longevity and reliability.
- Collaborated with customers to understand service needs and deliver tailored solutions effectively.
Mechanic
Elite Diesel And Performance
Wasilla, Alaska
07.2021 - 09.2022
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Inspected and tested equipment to locate worn and damaged parts.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
- Disassembled defective parts to make proper repairs.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Shop Manager
Conam Construction
Prudhoe Bay, Alaska
04.2021 - 06.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Created Bills of Material from drawings to supply shop with required materials.
Master Mechanic
Conam Construction
Prudhoe Bay/Various Locations Around State, Alaska
06.2017 - 04.2021
- Conducted preventative maintenance on vehicles and equipment for the project.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Determined schedules and assignments of work activities for 3 to 10-member team, considering work priority, availability of equipment and skill of personnel.
- Performed routine and scheduled maintenance services.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assessed vehicle maintenance status and completed needed service.
- Communicated issues to supervisor and helped develop solutions.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Inspected customer vehicles for wear, tear and damage from accidents.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Diagnosed and repaired mechanical issues on heavy equipment to ensure optimal performance.
- Led maintenance team in executing preventive maintenance programs to extend equipment lifespan.
- Performed maintenance and repairs on all Oilfield & Mining equipment for Conam & Price Gregory, to include, but not limited to, Peterbilt & Kenworth trucks, Grove & Linkbelt Cranes, CAT Equipment of all various ranges, Trailer of all sizes and models (equipment/car haulers, flat decks, step decks, scissor necks, low boys, refer trailers, job trailers) Small size generators, welders, light duty vehicles of all brands, UTV's, hydro test pumps, trash pumps, mobile buildings, envirovac's, and many more)
Shop Supervisor
ICE Services INC.
04.2015 - 06.2017
- Maintained necessary level of communications between shifts.
- Responsible for achieving production requirements.
- Ensured that all health and safety guidelines were followed.
- Electrical Systems
- Customer Service
- Steering Systems
- Operated Pneumatic Tools
- Brake Systems
- Important Parts
- Air Compressors
- Small Engine Mechanics
- Handled Malfunctions Due To Damage
- Auto Repair Issues
- Brake Repair
- Auto Repair
- Engine Repair
- Oil Changes
- Serviced Engine-Cooling And Electrical Systems
- Vehicle Issues
- Potential Repairs
- Engine Operating Systems
Light/Heavy Duty Mechanic
ICE Services INC.
05.2010 - 04.2015
- Vehicle Issues
- Engine Operating Systems
- Potential Repairs
- Serviced Engine-Cooling And Electrical Systems
- Oil Changes
- Engine Repair
- Auto Repair
- Brake Repair
- Auto Repair Issues
- Handled Malfunctions Due To Damage
- Small Engine Mechanics
- Air Compressors
- Important Parts
- Brake Systems
- Operated Pneumatic Tools
- Steering Systems
- Customer Service
- Electrical Systems
Construction Laborer
Alaska Frontier Constructors
05.2009 - 04.2010
- Completed tear-down of existing structures and prepared for new construction.
- Requisitioned new supplies and equipment.
- Prepared and cleaned construction sites by removing debris.
- Loaded and unloaded building materials used for construction.
- Operated equipment such as Skid Steersand Telehandlers.
- Heavy Labor
- Power Tools
- Commercial Projects
- Cleaned All Areas
Assisted the welding crew as well as the main construction crews on duties as assigned.
Education
High School Diploma -
Barrow High School
Barrow, Alaska2009
Skills
- Diagnostics knowledge using CAT ET, SIS2GO, CUMMINS INSITE, JPro, Perkins
- Technical troubleshooting
- Training and mentoring
- Valid Driver's license
- Courteous and professional
- Electrical troubleshooting
- Accountability and work ethic
- Work order management
- Project management
- Tier 4 / Aftertreatment Exhaust systems
- PPE Compliance
- Organization and Time Management
- Good Telephone Etiquette
- Teamwork and Collaboration
- Dependable and Responsible
- First Aid/CPR
- Self-Motivated
- HAZMAT familiarity
- Customer Service
- Engine Repair
- Brake Repair
- Powertrain Repair
- Hydraulic System Repair
- Small Engine Mechanics
- MIG welding
- Heavy Equipment Operation
- Construction Equipment Operation
Certification
- Manlift Certified
- Forklift Safety
- First Aid / CPR / AED
- NSTC w/update
- Bloodborne Pathogens
- Cummins ISB, ISX,X15
- Ford Diesel Engines
- Ford Electrical Diagnostics and Repairs
- CAT 657 Scrapers
- CAT Tier 4 Engines
References
William (Bill) Schmitz, 360-320-1126 - Former Supervisor/Co-Worker
Dennis Brace, 970-560-5459 - Former Supervisor
AJ McCloud, 907-632-3250 - Former Supervisor
Marvin Olson, 907-952-1062 - Uncle/Personal Reference
Timeline
Project & Field Supervisor
NC Machinery
11.2022 - Current
Field Service Technician
NC Machinery
09.2022 - 10.2022
Mechanic
Elite Diesel And Performance
07.2021 - 09.2022
Shop Manager
Conam Construction
04.2021 - 06.2022
Master Mechanic
Conam Construction
06.2017 - 04.2021
Shop Supervisor
ICE Services INC.
04.2015 - 06.2017
Light/Heavy Duty Mechanic
ICE Services INC.
05.2010 - 04.2015
Construction Laborer
Alaska Frontier Constructors
05.2009 - 04.2010
High School Diploma -
Barrow High School