JOHN WILTSEY
Las Vegas,NV
Summary
Results-driven luxury business leader with a strong history of developing and implementing effective operational strategies. Skilled in fostering relationships with customers and stakeholders while enhancing team productivity to meet business goals. Recognized for improving process efficiencies and driving positive change through effective communication and operational discipline.
Overview
31
31
years of professional experience
Work History
Director of Retail Operations
The Webster
Las Vegas, Nevada
01.2022 - 01.2026
- Expanded retail network from 8 to 13 stores, driving revenue growth.
- Streamlined daily operations across multi-brand luxury stores in US and Canada, promoting consistency and efficiency.
- Implemented policies to optimize operations and increase profitability.
- Elevated sales through KPI metrics and enhanced service standards.
- Developed 'Selling Ceremony & Client Journey' consistent with founders’ vision.
- Enhanced client experience, increasing customer loyalty and elevating ADT and UPT KPIs.
- Authored operational policies ensuring PCI and PIP compliance, reducing risk.
- Oversaw POS systems rollout, aligning business needs with testing and training initiatives.
General Manager
GIORGIO ARMANI
Miami, USA
01.2020 - 01.2022
- Lead the coordination of retail operations as the general manager for this high-profile, multi-level luxury retail store in the Miami Design District.
- Achieved all monthly and quarterly sales targets while consistently meeting KPI objectives.
- Lead the daily execution of the entire business scope from men’s suiting, made-to-order & lifestyle to women’s suiting and fashion business.
- Supervised a multidisciplinary team of managers, selling professionals, and operations specialists to assess store operations and enhance team performance.
- Prioritized revamping team structure, performance management, hiring strategy, and stockroom organization to enhance business performance and drive profit.
- Collaborated extensively with staff and external vendors to sufficiently ensure the alignment of product opportunities with customers preferences, consistently hitting all monthly/quarterly sales targets alongside KPI goals.
- Utilized SWOT analysis to implement training programs on brand history, merchandise, and clientele development, strengthening the existing team.
Founding Partner
CAMP COCKTAIL BAR + GRILL
Hollywood, USA
01.2018 - 01.2021
- Established hospitality brand from concept to completion, ensuring operational excellence throughout the process.
- Coordinated operational deliverables, including C-Corp structure and 4COP liquor license acquisition, facilitating smooth business launch.
- Developed cocktail bar, overseeing hiring and training of skilled team to enhance customer service.
- Conducted market research and cost analysis to inform strategic decisions.
Multi-Store Director
GIVENCHY
Miami, USA
01.2016 - 01.2018
- Onboarded role within luxury retailer, optimized operational strategies to drive business performance.
- Executed in-store and offsite events that elevated brand recognition and drove sales growth.
- Developed high-performing retail team while enhancing client experience through targeted initiatives.
- Facilitated weekly staff meetings to implement training programs and conduct SWOT analysis for team development.
- Maximized back-of-house space, eliminating offsite operations for improved efficiency.
- Revamped monthly performance touch-base forms and mid-year reviews to streamline evaluation processes.
- Amplified product opportunities by integrating current retail trends during weekly meetings with associates and managers.
Boutique Director
CHANEL
Bal Harbour, USA
01.2010 - 04.2016
- Selected for Director position at $72M Chanel XXL Flagship store based on exceptional reputation.
- Supervised 60+ staff, including nine managers, enhancing sales performance across categories.
- Increased business revenue from $26M to $72M within four years through strategic initiatives.
- Guided 60-person team, promoting skill development and facilitating career progression.
- Oversaw complete store renovation and temporary relocation while boosting RTW sales by over 300%.
- Achieved highest percentage sales increases Year-Over-Year from 2009 to 2014 while reducing expenses.
- Achieved inventory shrink rate of -0.06% in 2015, reversing previous poor performance.
- Recognized as a leader in team building and employee development, invited to 'Leadership Journey' by CEO Maureen Chiquet.
Boutique Director
CHANEL
Orlando, USA
01.2008 - 01.2010
Boutique Manager
CHRISTIAN DIOR
Orlando, USA
01.2006 - 01.2008
Store Manager
LOUIS VUITTON
Orlando, USA
01.2002 - 01.2006
Regional VM/Store Manager
THE FRANKLIN MINT
Orlando, USA
01.1995 - 01.2002
Education
Some College (No Degree) - Business Management
SUNY Schenectady
Schenectady, NYSkills
- Business growth strategies
- Retail operations management
- Luxury merchandising
- Omni-channel sales management
- Strategic partnerships
- Personnel management
- Employee training
- Strategy implementation
- Key performance indicators (KPIs)
- Facilities management
- Performance optimization
- Customer relationship management
Additional Experience
Available upon request., Available upon request., Available upon request.
Timeline
Director of Retail Operations
The Webster
01.2022 - 01.2026
General Manager
GIORGIO ARMANI
01.2020 - 01.2022
Founding Partner
CAMP COCKTAIL BAR + GRILL
01.2018 - 01.2021
Multi-Store Director
GIVENCHY
01.2016 - 01.2018
Boutique Director
CHANEL
01.2010 - 04.2016
Boutique Director
CHANEL
01.2008 - 01.2010
Boutique Manager
CHRISTIAN DIOR
01.2006 - 01.2008
Store Manager
LOUIS VUITTON
01.2002 - 01.2006
Regional VM/Store Manager
THE FRANKLIN MINT
01.1995 - 01.2002
Some College (No Degree) - Business Management
SUNY Schenectady