John Wing
Morton,PA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service advisor
Piazza Auto Group
Philadelphia, PA
02.2025 - Current
- Advocated for customers' mechanical concerns to ensure satisfaction and resolution
- Answered incoming calls, providing prompt and helpful responses to customer inquiries
- Assisted customers in retail sales, enhancing their purchase experience
- Processed cash transactions accurately
- Obtained CDK certification in software use
- Completed Honda training program successfully
- Supervised team activities to ensure productivity
Service Advisor
Sloane Automotive Group
Philadelphia, PA
07.2021 - 02.2025
- Provided customer service by assisting clients with inquiries and resolving issues.
- Led team of 5 technicians to ensure efficient service delivery and customer satisfaction
- Upsold services while managing 10-20 repair order tickets daily, enhancing revenue opportunities
- Managed cash handling by accurately processing transactions and balancing cash drawers.
- Achieved certification in Microsoft Word and Microsoft Office to demonstrate proficiency.
- Microsoft word and Microsoft office certified
Education
High school diploma - Business Marketing
Northeast Highschool
Philadelphia, PASkills
- Customer service
- Service operations
- Auto service management
- Service documentation
- Team management
- Retail management
- Microsoft Word
- Cash Handling
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Organizational Skills
- Time management
- Product knowledge
- Communication skills
- Sales
Personal Information
Driving License: Driver's License
Certification
Honda certification, Fully Honda trained, Microsoft Office Specialist, CDK, Driver's License, ASE Automobile Service Consultant Certification
Languages
English
Timeline
Service advisor
Piazza Auto Group
02.2025 - Current
Service Advisor
Sloane Automotive Group
07.2021 - 02.2025
High school diploma - Business Marketing
Northeast Highschool