John Worley
Pleasanton,CA
Summary
Results-driven General Manager with a proven track record selling and overseeing multiple projects while ensuring quality. Expertise in risk management, planning, and customer relations.
Overview
45
45
years of professional experience
Work History
General Manager
Worley's Home Design Center, Inc.
Castro Valley, California
05.2010 - 12.2025
- Top sales person, averaging $1,500,000 annually
- Managed 175 projects annually with competing deadlines, ensuring timely delivery and client satisfaction.
- Supervised on-site operations to ensure adherence to design specifications.
- Coordinated resources across multiple departments and teams for successful completion of projects.
- Facilitated client communications to clarify design expectations, aligning project goals with client needs.
- Conducted periodic inspections of job sites for quality and progress
- Identified project risks and developed mitigation strategies to minimize impact on timelines and outcomes.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Drafted project construction schedule and updated it as job progressed.
Flooring Sales Specialist and Estimator
Les Worley & Son's
Castro Valley, California
05.1991 - 05.2010
- Provided customer service to clients by answering their questions and helping them select the right product for their needs.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Processed material orders accurately and promptly to meet project timelines.
- Provided exceptional customer service through effective communication and support.
Flooring Installer
Les Worley and Sons
Castro Valley, California
12.1980 - 05.1991
- Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
- Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
- Maintained clean work areas throughout project, promoting safety and professionalism on job sites.
- Resolved customer complaints related to flooring installations promptly.
- Checked finished installations for accuracy and quality assurance purposes.
Education
Some College (No Degree) - Fire Science
Chabot College
Hayward, CASkills
- Project management
- Planning and scheduling
- Risk management
- Quality assurance
- Attention to detail
- Problem solving
- Customer relations specialist
- Conflict resolution
references added
- Sam Hassan - Business Owner of Carpetland - (925) 980-4872, sam@carpetlandflooring.com
- Alejandro Perez - Flooring Installer - (510) 861-2460
- Dwight Roberts - BSR Reality, Property Manager - (510) 538-2131, drobertsbsr@yahoo.com
- James Ebner - Business Owner of Integrity Carpet Cleaning - (408) 504-5225, mycarpetman@hotmail.com
- Additional references provided upon request
Education and Training
other
Timeline
General Manager
Worley's Home Design Center, Inc.
05.2010 - 12.2025
Flooring Sales Specialist and Estimator
Les Worley & Son's
05.1991 - 05.2010
Flooring Installer
Les Worley and Sons
12.1980 - 05.1991
Some College (No Degree) - Fire Science
Chabot College