Hi, I’m
Frankia Mcgaskin
Mobile
Summary
Certified Nursing Assistant with extensive experience in patient care and administrative functions in hospitals. With experience in call centers and food service I am a hard worker. I adapt fast and learn extremely fast also reliable.
Overview
9
years of professional experience
Work History
Sparks driverMobile
Driver
04.2026 - Current
Job overview
- Navigated routes efficiently to ensure timely deliveries across various locations.
- Responded promptly to customer inquiries regarding delivery status and services.
- Delivered goods and services to customers on time and in excellent condition.
Amazon mob5Theodore
Warehouse Associate
11.2025 - 03.2026
Job overview
- Operated warehouse equipment to facilitate efficient order fulfillment and inventory management.
- Sorted and labeled incoming products for accurate storage and retrieval processes.
- Collaborated with team members to streamline packing and shipping operations.
Carillon Oaks MobileMobile
Certified Nursing Assistant
02.2022 - 05.2025
Job overview
- Helping residents with activities of daily living such as bathing, dressing, eating, and grooming.
- Maintaining a safe and clean environment: Housekeepers ensure resident rooms and common areas are clean and sanitized, while nursing staff help maintain a safe environment for residents.
- Communicating effectively: All staff members are expected to communicate clearly with residents, families, and other team members.
- Following established procedures: This includes following infection control and safety guidelines, as well as care plans for individual residents.
- Working as part of a team: Many roles require collaboration with other staff members to ensure residents receive the best possible care.
- Nursing Assistant: Assists licensed nursing staff in providing care, maintains a safe environment, and attends to residents' physical comfort.
Lynwood Rehabilitation and Healthcare CenterMobile
Housekeeping Worker
02.2021 - 07.2021
Job overview
- Cleaning and sanitizing: This includes cleaning and disinfecting surfaces, bathrooms, kitchens, and other living or working areas.
- Dusting, vacuuming, and mopping: Maintaining floors and surfaces in a clean and presentable condition.
- Changing linens and towels: Ensuring fresh linens are available for residents or guests.
- Emptying trash and recycling: Maintaining a clean and organized environment.
Kingston Rehabilitation & Nursing CenterMobile
Certified Nursing Assistant
06.2019 - 02.2020
Job overview
- Certified Nursing Assistant (CNA): CNAs provide direct patient care, assisting with tasks like bathing, dressing, feeding, and mobility, and monitoring vital signs.
getixhealthMobile
Call Representative
05.2018 - 05.2019
Job overview
- Medical Billing and Collections: Processing and managing claims, resolving billing issues, and ensuring timely payments.
- Insurance Verification: Verifying patient insurance coverage and eligibility.
- Patient Communication: Handling inbound and outbound calls, addressing patient inquiries about billing, claims, and benefits.
- Customer Service: Providing excellent customer service, resolving issues, and offering appropriate solutions.
- Data Entry and Documentation: Maintaining accurate records and documentation related to patient accounts and billing.
- Compliance: Adhering to HIPAA regulations and other relevant laws and guidelines.
- Teamwork and Communication: Collaborating with colleagues, sharing information, and contributing to a positive work environment.
Alorica SaralandSaraland
Call Representative
06.2017 - 12.2017
Job overview
- Customer Interaction: Handling inbound calls, emails, chats, or social media messages from customers.
- Problem Solving: Addressing customer questions, concerns, and complaints, and providing solutions.
- Product/Service Knowledge: Understanding the products and services offered by Alorica's clients to effectively assist customers.
- Documentation: Recording call information, updating customer records, and escalating issues when needed.
- Upselling (sometimes): Identifying opportunities to offer additional products or services to existing customers.
Hart's Fried ChickenSaraland
Cashier
05.2017 - 07.2017
Job overview
- Customer Service: Greeting customers, taking orders (including drive-thru orders), and providing friendly and efficient service.
- Order Fulfillment: Packing orders, ensuring accuracy, and handling customer inquiries.
- Cash Handling: Processing transactions, counting registers, and managing cash flow.
- Maintaining the Cashier Area: Keeping the area stocked with supplies, cleaning, and ensuring a tidy workspace.
- Menu Knowledge: Familiarity with the menu to assist customers with their choices.
Education
Vigor High SchoolPrichard, AL
High School
Faulkner Career Technical CenterPrichard, AL
Certified Nursing Assistant - Certificate
Remington College Mobile CampusMobile, AL
Some college (No degree) from Medical Assisting
Remington College Mobile CampusMobile, AL
Some college (No degree) from HVAC Installation and Repair
Carillon Oaks MobileMobile, AL
Certified Nursing Assistant
Skills
- Compassionate
- Transporting patients
- Recording vital signs
- Trustworthy companion
- Observing responses
- Data entry
- Direct patient care
- CPR/First Aid certified
- Timely delivery
- Customer relations
- Warehouse operations
- Order fulfillment
- Team collaboration
- Customer service
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$15/hr - $1000/hrTimeline
Driver
Sparks driver
04.2026 - Current
Warehouse Associate
Amazon mob5
11.2025 - 03.2026
Certified Nursing Assistant
Carillon Oaks Mobile
02.2022 - 05.2025
Housekeeping Worker
Lynwood Rehabilitation and Healthcare Center
02.2021 - 07.2021
Certified Nursing Assistant
Kingston Rehabilitation & Nursing Center
06.2019 - 02.2020
Call Representative
getixhealth
05.2018 - 05.2019
Call Representative
Alorica Saraland
06.2017 - 12.2017
Cashier
Hart's Fried Chicken
05.2017 - 07.2017
Vigor High School
High School
01.2017
Faulkner Career Technical Center
Certified Nursing Assistant - Certificate
01.2017
Remington College Mobile Campus
Some college (No degree) from Medical Assisting
Remington College Mobile Campus
Some college (No degree) from HVAC Installation and Repair
Carillon Oaks Mobile
Certified Nursing Assistant
05.2025