John Wu
Naples,FL
Summary
Dynamic Assistant Retail Store Manager at Pacsun with expertise in staff training and development, enhancing customer satisfaction through strategic selling and effective conflict resolution. Proven ability to optimize store operations and maintain high visual merchandising standards, driving sales and fostering teamwork to achieve goals. Passionate about community engagement through volunteer work.
Energetic and driven with knack for fostering positive customer experiences and team collaboration. Possesses solid understanding of sales strategies and inventory management, and adept in using POS systems. Committed to driving store success through exceptional service and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Retail Store Manager
Pacsun Retail Store
Naples, FL
11.2022 - 09.2024
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Optimized store displays and appearance via strategic merchandising.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained and developed new employees for ease of transition into team.
- Assisted in recruiting, hiring and training of team members.
Community Service Volunteer
SWFL Chinese Association
Naples, FL
01.2021 - 02.2021
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Encouraged community engagement, organizing neighborhood meetings to discuss local issues and develop solutions.
- Developed and maintained relationships with community organizations and agencies.
- Collaborated with local organizations to provide food baskets to families in need.
- Developed communication strategies to promote charity events.
Education
High School Diploma -
Naples High School
Naples, FL05-2023
Skills
- Product knowledge expertise
- Staff training and development
- Promotional planning
- Goal setting and achievement
- Loss prevention strategies
- Cash handling proficiency
- Store operations
- Cash reconciliation
- Strategic selling
- Customer service
- Decision-making
- Teamwork and collaboration
Certification
Industry Certification: ADESK011
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working
Timeline
Assistant Retail Store Manager
Pacsun Retail Store
11.2022 - 09.2024
Community Service Volunteer
SWFL Chinese Association
01.2021 - 02.2021
High School Diploma -
Naples High School