Johnna Gaylor
Coeur D'Alene,ID
Summary
Dynamic Assistant, Retail Store Manager with a proven track record at Beau Monde Exchange, excelling in staff training and development and boosting customer satisfaction. Because I excelled at cash handling and fostering teamwork, I was able to significantly improve my customer service ratings while developing a loyal customer base. Expert in problem-solving and maintaining a positive work environment, I drive results and revenue growth through effective leadership and customer engagement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager or leader position. I am prepared to help the team achieve company goals and I am driven to help you're company reach your goals.
Overview
4
4
years of professional experience
Work History
Assistant Retail Store Manager
Brooke Miller
05.2020 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene, ID03.2022
Skills
- Personable Customer Service
- Product Knowledge Expertise
- Friendly, Positive Attitude
- Staff Training and Development
- Goal Setting and Achievement
- Cash handling proficiency
- Store operations management
- Efficient, fast worker
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
I am an inspired artist
I've been drawing and painting since i was young, and I was recently inspired to study pottery and drawing.
Timeline
Assistant Retail Store Manager
Brooke Miller
05.2020 - Current
High School Diploma -
Kootenai Bridge Academy
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