Justin Williams
Auburn,WA
Summary
A customer-centric brand enthusiast, skilled at building an atmosphere of collaboration and performance excellence. Received recognition for reversing downward trends by overhauling systems, processes, and building connections. Naturally experienced in creatively conceptualizing and building artistic framework around any given assignment. I am looking to use my education, outstanding customer service, love for branding and marketing, attention to detail, not to mention my tech savvy skills, to make an immediate impact towards the future of business within the growing corporate world.
Overview
9
9
years of professional experience
Work History
Store Manager
Big 5 Sporting Goods
07.2021 - Current
- Maximizing sales through thoughtful, timely and effective merchandise planning
- Tasked to assist multiple stores with merchandising adjustments, layout corrections, and team building
- Manage 14-18 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintains positive inclusive work environment by influencing peer collaboration and lead-by-example mentality.
- Actively listens to customers to increase customer satisfaction and increase brand awareness
- Established effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Turned one of the least desired stores to visit by supervisors and customers into a top talked about store with the most customer service awards in our district.
Assistant Store Manager
Big 5 Sporting Goods
01.2020 - 07.2021
- Consistent recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Increased sales revenues by 48% for our last period becoming the number 1 store in the district by creating a top notch team and educating customers about store promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and store recognition.
- Attained expert level of product knowledge, becoming the go-to person for major sales and vendor negotiations.
Key Holder
Big 5 Sporting Goods
06.2018 - 12.2019
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and mentored new employees.
Sales/Cashier
Big 5 Sporting Goods
07.2014 - 05.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Interdisciplinary Visual Arts
University of Washington
Seattle, WAAssociates in Fine Arts - Fine Arts
Green River College
Auburn, WASkills
- Dedicated Team Member
- Tech Savvy
- Personable Customer Service
- Sales and Marketing
- Problem-Solving
- Attention to Detail
- Analytical and Critical Thinking
- Adaptive Learner
- Goals, Results, and Sales Driven
- Polished Verbal and Written Communication
- Creative Vision
- Highly Organized
Accomplishments
- Highest percentage increase in the region for average sales during the holiday season.
- 3-time Outstanding Customer Service Award winner
- Multiple Employee of the Month winner
- Auburn Creative Arts, logo contest winner
Timeline
Store Manager
Big 5 Sporting Goods
07.2021 - Current
Assistant Store Manager
Big 5 Sporting Goods
01.2020 - 07.2021
Key Holder
Big 5 Sporting Goods
06.2018 - 12.2019
Sales/Cashier
Big 5 Sporting Goods
07.2014 - 05.2018
Bachelor of Arts - Interdisciplinary Visual Arts
University of Washington
Associates in Fine Arts - Fine Arts
Green River College
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