John Zanca
Holden,MA
Summary
Dynamic professional with a proven track record at Cornerstone Bank, enhancing customer relations and streamlining onboarding processes. Excelled in multitasking and verbal communication, significantly improving team collaboration and customer service delivery. Leveraged adaptability and a customer service mindset to exceed performance goals, demonstrating a commitment to excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Onboarding Ambassador
Cornerstone Bank
Rutland, MA
03.2023 - Current
- Conducted new hire orientations and onboarding processes.
- Assisted in developing onboarding plans for new hires.
- Partnered with management to conduct individual training needs for required coaching and training.
Customer Relations Specialist
Cornerstone Bank
Rutland, MA
02.2023 - Current
- I began managing the cash vaults at my home branch.
- I started to open both consumer and business bank accounts.
Customer Relations Associate
Cornerstone Bank
Rutland, MA
02.2022 - 02.2023
- Collaborated with other departments to ensure timely resolution of customer issues.
- Provided customers with friendly customer service.
- Created a positive environment that encouraged teamwork among coworkers.
Supervisor
Hot Table Panini
Worcester, MA
02.2019 - 02.2022
- Developed strategies to improve team performance and productivity.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responsible for the opening and closing of the restaurant.
Education
Some College (No Degree) - General Studies
Quinsigamond Community College
Worcester, MASkills
- Customer service mindset
- Adaptability training
- Collaboration
- Multitasking
- Verbal communication
Timeline
Onboarding Ambassador
Cornerstone Bank
03.2023 - Current
Customer Relations Specialist
Cornerstone Bank
02.2023 - Current
Customer Relations Associate
Cornerstone Bank
02.2022 - 02.2023
Supervisor
Hot Table Panini
02.2019 - 02.2022
Some College (No Degree) - General Studies
Quinsigamond Community College
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