Johna Bean
Maryland Heights,MO
Summary
Operations-focused professional with 7+ years of experience managing high-volume operations, coordinating staff, and overseeing scheduling and workflows. Skilled in performance monitoring, process improvement, and incident resolution using tools such as Asana. Recognized for leadership, operational efficiency, and problem-solving under time-sensitive conditions—ready to support Bus Operation Control Center (BOC) operations.
Overview
8
8
years of professional experience
Work History
Program Coordinator
The Urban League Metropolitan St. Louis
2024.04 - Current
- Coordinate daily program operations and staff assignments for multiple teams, ensuring timely service delivery.
- Track workflows, deadlines, and project progress using Asana.
- Implement process improvements that increased team efficiency by 15%.
- Monitor performance metrics and prepare reports to support leadership decisions.
Insurance Agent
AllState
2021.04 - 2024.04
- Managed client scheduling and documentation across five states, maintaining 100% compliance with regulations.
- Resolved high-volume client issues promptly to maintain service reliability and satisfaction.
- Developed tracking systems for deadlines, improving operational accuracy by 20%.
- Licensed to operate in Illinois, Louisiana, Missouri, Indiana, and Arkansas
Office Manager
Security Finance, Financial Services
2018.01 - 2021.04
- Supervised 10 staff members, coordinated schedules, and managed workflow to ensure operational continuity.
- Implemented process improvements that reduced task completion times by 25%.
- Handled incident resolution for operational issues, maintaining service reliability and compliance.
- Generated operational reports and tracked performance metrics for senior management.
Education
Bachelor of Science -
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Operations Management & Workflow Coordination
- Staff Supervision & Training
- Scheduling & Resource Allocation
- Incident & Service Disruption Management
- Performance Monitoring & Reporting
- Process Improvement & Operational Efficiency
- Project & Program Coordination
- Compliance & Regulatory Awareness
- Customer & Stakeholder Communication
- Project Management Tools (including Asana)
Headline
Operations & Transit Service Management | Staff Supervision | Scheduling & Workflow Coordination | Incident & Performance Monitoring
Timeline
Program Coordinator
The Urban League Metropolitan St. Louis
2024.04 - Current
Insurance Agent
AllState
2021.04 - 2024.04
Office Manager
Security Finance, Financial Services
2018.01 - 2021.04
Bachelor of Science -
Southern Illinois University, Edwardsville